Job Description

Benefits:

• Flexible schedule
• Opportunity for advancement

📍 Location: Livonia/Farmington | 🕒 Part-Time | [10-25] Hours per Week | 💰 $16/hour


We are seeking a professional and detail-oriented Part-Time Call Intake Specialist with extensive customer service to serve as the first point of contact for our customers. This role is responsible for answering inbound calls, gathering essential job and customer information, and ensuring accurate documentation to support our operations team.

Key Responsibilities

• Answer inbound calls in a courteous and professional manner
• Collect and document customer and job-related information accurately
• Schedule appointments and route inquiries to the appropriate department
• Maintain organized and up-to-date records in company systems
• Provide clear, helpful information regarding services and next steps
• Support office staff with general administrative tasks as needed

Qualifications

• Strong verbal and written communication skills
• Excellent attention to detail and organizational abilities
• Comfortable use of computers, phones, and basic office software
• Professional demeanor and strong customer service skills
• Prior experience in customer service, reception, or call intake preferred

What We Offer

• Flexible part-time schedule
• Competitive hourly compensation
• Supportive and professional work environment
• Opportunity for growth within the organization

How to Apply
Please submit your resume and a brief cover note to courtney.schoff@pauldavis.com
Compensation: $16.00 per hour

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.

Our Vision:

To Provide Extraordinary Care While Serving People In Their Time Of Need.

Our Values:

Deliver What You Promise

Respect The Individual

Have Pride In What You Do

Practice Continuous Improvement

Our Mission:

To provide opportunities for great people to deliver Best in Class results