Job Description

Job Location: Virginia Theatre - Champaign, IL 61820
Position Type: Part-time
Salary Range: $16.75 - $16.75 Hourly

Champaign Park District – Part-Time, Non-Exempt
PT2 position (hours not to exceed 19 hours per week on average)
About the Job:
Join the team at the historic Virginia Theatre! As part of the Box Office & Concessions Staff, you’ll be the face of our theatre—helping guests purchase tickets, answering event questions, and serving concessions. This role is all about providing excellent customer service and creating a welcoming experience for every patron who walks through our doors.

Summary of Responsibilities:
- Assist patrons with ticket sales, will-call pickup, and seating inquiries
- Process transactions accurately by phone, online, and in person
- Provide up-to-date event, pricing, and seating information
- Operate concessions, ensuring compliance with health and safety standards
- Monitor inventory and restock concession supplies as needed
- Troubleshoot ticketing issues and support improvements
- Maintain confidentiality and uphold Park District policies
- Deliver outstanding customer service at all times

Qualifications
- Must be at least 18 years of age.
- Prior customer service required.
- Ability to accurately handle cash and process transations.
- Basic computer proficiency, including the ability to learn ticketing and point-of-sale systems.
- Strong verbal communication skills.
- Ability to work effectively with the public and as part of the team.
- Availability to work evenings, weekends, and holidays based on event schedules.
Why Work With Us?
This is a great opportunity to gain hands-on customer service and event operations experience in a lively theatre environment. You’ll sharpen your organizational, communication, and cash-handling skills while working as part of a supportive team. Plus, you’ll get to enjoy the excitement of live performances and community events at one of Champaign’s cultural landmarks.
Benefits & Perks for Seasonal Employees
Seasonal employees with the Champaign Park District have access to:
- Employee Assistance Program (EAP)
- 20% discount on qualified room and shelter/pavilion rentals for employees and immediate household members
- Free drink & popcorn at the Virginia Theatre when showing your Park District badge
- Recognition Programs:
- - Posi Bucks appreciation rewards
- - Impact Awards ($50 award for approved nominations)
- - Keeva Keeling Outstanding Employee of the Year recognition
- Cell phone carrier discounts
- AFLAC group-rate voluntary benefit options
- SPOT Pet Insurance group discount
About the Champaign Park District:
The Champaign Park District is dedicated to enhancing the quality of life for our community through parks, recreation, and cultural opportunities. We operate a wide range of facilities and programs, including the Virginia Theatre, and are committed to providing safe, inclusive, and welcoming experiences for all.
Who This Position Is Ideal For:
This role is perfect for someone who enjoys working with the public, thrives in a fast-paced environment, and has a passion for live events. Whether you’re a student looking for flexible part-time work or someone seeking customer service experience in a fun setting, this position offers a unique way to be part of the arts and entertainment community.
The Champaign Park District is an equal opportunity employer. Employment decisions are made without regard to race (including traits associated with race, such as hair texture and protective hairstyles), color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship status, age, marital status, pregnancy, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.
The Park District is committed to providing a workplace free from discrimination, harassment, and retaliation. 

Qualifications
- Must be at least 16 years of age
- Must have some customer service experience.
- Demonstrated organizational and cash handling skills.
- Proficiency in computer use, including MS Word and Excel.
- Effective verbal communication skills.
- Ability to work harmoniously with the public and staff.