Job Description

Part-Time Bilingual Healthcare Administrative Assistant (healthcare experience is required)

Application Deadline: 31 May 2026

Department: Operations

Employment Type: Freelance

Location: Toronto

Compensation: $5.00 - $7.00 / hour

• Serve as a primary communication point for Spanish-speaking caregivers and staff
• Conduct outbound follow-ups regarding:
  • Annual training requirements
  • License and certification renewals
  • Missing documents and compliance items
  • Timesheet and clock-in/clock-out discrepancies
• Answer inbound calls and assist caregivers with general questions and scheduling concerns
• Monitor caregiver compliance and provide timely updates to management
• Assist with shift coverage coordination and scheduling support as needed
• Maintain accurate records and update caregiver information in the CRM/system
• Support administrative operations related to healthcare staffing and caregiver management
• Coordinate with office staff to ensure smooth communication and workflow
• Provide professional and compassionate customer service to caregivers and clients

Hard Requirements:

• Fluent in both English and Spanish (spoken and written)
• Minimum 2–3 years of experience in healthcare administration, home care support, customer service, or virtual assistance
• Experience handling high-volume phone calls and caregiver/client communication
• Strong understanding of compliance follow-ups, scheduling, and documentation management
• Experience working with healthcare or home care systems (experience with HHA Exchange is highly preferred)
• Strong organizational and multitasking abilities in a fast-paced environment
• Excellent written and verbal communication skills
• High attention to detail and ability to maintain accurate records
• Comfortable working independently while managing multiple priorities

Schedule:

HOURS/WEEK:

• 20 hours per week

SCHEDULE:

• Monday to Friday
• 9AM - 1PM Eastern Standard Time Zone

Offer:

OFFER:

• Weeks 1–6: $5 USD/hour
• Weeks 7-12: $6 USD/hour
• Weeks 13 onwards: $7USD/hour