Job Description

MUST BE 21 YEARS OF AGE TO APPLY

Working for one of our world-class brands means being part of a great working environment and collaborating with people from all corners of the world on a product you are proud of.

ABOUT THE ROLE…

We have an incredible opportunity for a Bar Associate (bartender/server) to our hospitality team. This open environment demands initiative and imagination from all team members. You will gain experience in all aspects of the business including but not limited to sales, merchandise presentation, in-store events, customer service and all operational functions within the store location. We put an emphasis on creating the perfect customer experience. Social skills and the ability to engage with customers are of the utmost importance.

WHAT WILL YOU BE RESPONSIBLE FOR?

• Promptly welcome and greet guests
• Take beverage orders
• Deliver ordered items in a timely manner
• Check identification of guests to verify age for purchase of alcohol
• Engage and interact with customers, be attentive to guests and anticipate their needs and requests
• Demonstrate strong knowledge of alcoholic and non-alcoholic beverages, and method of preparation.
• Thorough knowledge of beverage products, menus, and promotions
• Market, sell, and serve all menu items.
• Act as bus person when needed, maintain a clean and organized bar and lounge area
• Receive and serve beverage orders, while providing excellent customer service.
• Comply with all safety and sanitation ordinances.
• Comply with all state liquor laws and regulations.
• Complete side work which includes stocking, prepping fruit and garnishes for the bar, set up speed wells and bar sinks for service.
• Stock areas with clean, glassware, silverware and grab and go paper and plastic products, straws, beverage napkins etc
• Help to keep the bathrooms stocked throughout and at the end of a shift
• Replace empty kegs when necessary
• Respond to the needs and requests of the guests.
• Report on all unsafe conditions immediately to Management
• Complete other duties as assigned by supervisor to include cross-training.
• Regular and reliable attendance and punctuality are essential functions of this position.
• Treating others with respect and behaving in a manner that is positive, productive and encourages teamwork at all times is an essential function of this job.
• Responsible service of alcohol. Know when it is necessary to stop serving a guest
• Handle guest complaints quickly and quietly. Know when to involve supervisor
• Be willing to help other Team Members as need arises
• Must be flexible to work any shift, including weekends and holidays.
• All other duties assigned

Physical Description

• Lift and carry trays, beverage containers, glass racks, etc. average weight of 5-75lbs frequently, maximum weight frequently 100lbs.
• Standing/walking up to two miles per day on cement, tile, asphalt, and carpet.
• Reaching/overhead extension to pull items down.
• Pushing and pulling handcarts frequently 5-75lbs, maximum weight 100lbs.
• Repetitive motions of bending, kneeling, stooping, and twisting.

Working Conditions

• You will be in an environment where there is cigar smoke and possible loud music/noises
• Must adhere to the company’s safety standards and procedures, hearing, eye, and hand protection for equipment operation.

Successful Factors

• Effectively manage time (e.g., planning, prioritizing, delegating)
• Ability to communicate with team members effectively.
• Excellent customer service skills.
• Maintain and exceed company brand standard in product and quality.
• Follow all safety procedures.
• Follow all appropriate policies and procedures while constantly striving to improve all standards of operations.
• Ensure prompt and courteous service to guests to ensure all guest experiences are of the highest quality.
• Meet or exceed productivity standards.

Minimum Qualifications

• High School diploma or GED
• Minimum 3 years Bar/Restaurant Industry, 2 years solely bartending
• Extensive craft beer knowledge
• Solid spirit and wine profile knowledge
• Strong Team attitude
• Flair experience a plus
• Up-to-date State regulated Alcohol Serving Certification and Food Handlers Certification
• Strong interpersonal communication skills
• Ability to walk, stand and occasionally carry heavy items in a fast-paced, stressful environment
• Ability to work in a cigar friendly, smoking environment.
• Ability to climb stepladders and restock merchandise shelving.
• Ability to work flexible shifts.
• Able to operate a Point-of-Sale system.
• Must pass criminal background check