Job Description
Omni Charlotte Hotel
The Omni Charlotte Hotel welcomes you with refined comfort and the warmth of true North Carolina hospitality. Perfectly situated in the heart of Charlotte’s financial district, this AAA Four-Diamond hotel offers both exceptional convenience for business travelers and easy access to the city’s top attractions. Connected to 12 city blocks through an enclosed sky bridge, the hotel places you just steps away from the Blumenthal Performing Arts Center, Discovery Place, the Charlotte Convention Center, and the vibrant EpiCentre entertainment district.
At the Omni Charlotte Hotel, our associates thrive in a dynamic, supportive environment that fosters growth, mentorship, and pride in delivering exceptional service. We are guided each day by a culture of respect, gratitude, and empowerment. If you’re a friendly, motivated individual with a passion for creating memorable guest experiences, the Omni Charlotte Hotel could be the perfect place for you.
This team member will ensure that all beverage service for functions in the banquet department of the resort are served on time and that all of Omni's professional standards are upheld.
Responsibilities:
Efficiently and properly perform all service standards.
Have excellent working knowledge of liquors, beers and wines
Must be familiar with and adhere to all liquor liability laws.
Monitor the intake of alcohol of guests, prohibiting sale of alcohol to those who are intoxicated
Check identification of guests ensuring alcohol is being served only to those patrons of legal drinking age
Communicate with guests and respond to feedback in a positive manner, resolving any service issues
Attend to all needs of the guests during functions and function related duties.
Efficiently and properly perform predefined drink service guidelines and responsible for beverage familiarization.
Responsible for setting up and breaking down bar and service area.
Requisition and restock bar with all essential products and equipment
Implements beverage service.
Maintain an awareness of liquor costs and minimizing waste
Must be familiar with all revenue-related procedures.
Must serve all guests in consistent manner.
Maintain an awareness of all functions, events and meetings taking place at any given time.
Report to the Banquet Manager any need for housekeeping and/or repairs of and banquet space and equipment.
Must follow all details as described on Banquet Event Orders (BEO’s).
Must attend all designated pre-meal meetings.
Complete banquet consumption sheets as designated by the Banquet Captain and Manager.
Attend department meetings and other company required trainings.
Complete other duties as assigned by management.
Qualifications:
Previous banquet service required, four-star/four-diamond hotel or resort banquet experience is strongly preferred.
Must have unexpired TABC – or obtain upon hire.
Must be willing to work a flexible schedule, including weekends, holidays and evenings.
Must have excellent working knowledge of liquors, beers and wines.
Must agree and adhere to compensation acknowledgment and tip reporting guidelines.
Must be 21 years of age or older.
Must have excellent interpersonal, oral and written communication skills.
Ability to multitask and portray a friendly demeanor in a fast-paced environment.
Must consistently demonstrate a teamwork-oriented and positive attitude.
Must be able to lift up to 50lbs and stand and walk for long periods of time, including the duration of a full shift.
Must be able to walk, push, pull, stoop, bend and lift items of moderate weight.
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.
