Job Description

Bank Teller/Universal Banker - Graham Road Branch
Schedule: Monday 9 AM–5 PM | Thursday 11 AM–5 PM | Friday 9 AM–5 PM

Are you an experienced Bank Teller, Retail Banker, or customer service professional who enjoys helping people and building relationships? Join our team as a Part-Time Bank Teller (Banking Specialist I) and play a key role in delivering exceptional service while supporting clients' banking needs.

In this part-time retail banking role (internally titled Banking Specialist I), you will serve as a bank teller and client relationship specialist, delivering exceptional service while supporting daily banking transactions and building client relationships.

This role is both bank teller and client relationship and referral activity. You will process transactions with accuracy and efficiency while engaging clients in meaningful conversations to identify needs and recommend appropriate banking solutions.

What You Will Do Teller

• Process a full range of bank teller transactions, including deposits, withdrawals, check cashing, and loan payments
• Accurately balance cash drawer, ATM, and vault as assigned
• Maintain strict adherence to banking regulations, audit standards, and security procedures
• Identify and escalate out-of-balance conditions or suspicious activity
• Execute all daily teller functions with a high degree of accuracy and efficiency

Client Experience & Relationship Building

• Serve as the first point of contact for clients, delivering a welcoming, professional banking experience
• Build relationships by getting to know clients and their financial needs
• Identify opportunities to deepen relationships through appropriate referrals to banking partners
• Support branch goals through referrals, client engagement, and relationship development

Digital Banking & Education

• Educate clients on online banking, mobile banking, debit cards, and digital tools
• Encourage adoption of self-service banking options to improve client convenience
• Assist clients with basic digital banking questions and navigation

Branch Environment

• Represent the bank by professionally interacting with clients and internal partners
• Demonstrate professionalism, discretion, and strong communication in all interactions
• Support a client-focused, team-oriented branch culture

Qualifications

• High school diploma or GED required

Experience

• 6+ months of customer service, retail, or cash handling experience required
• Prior bank teller, retail banking or client facing customer service experience strongly preferred

Core Skills & Competencies

• Customer Service / Client Focus – Ability to deliver a high-quality banking experience and build trust
• Attention to Detail – Strong accuracy in processing financial transactions
• Communication – Clear, professional verbal and written communication
• Sales & Referrals – Ability to identify client needs and make appropriate referrals
• Digital Awareness – Comfort educating clients on online and mobile banking tools
• Problem Solving & Judgment – Ability to handle client issues and identify risk or fraud concerns
• Multi-Tasking – Manage transactions, client conversations, and branch priorities simultaneously

Compensation Disclosure

The range for this role takes into account many factors that First Bank considers when making hiring decisions, including but not limited to prior experience, skill set, training, and other internal business and organizational factors. First Bank generally does not hire at or near the top of the stated range. The range is driven by the geographic location of the anticipated hiring location; however, the specific range may vary depending on the geographic location for remote positions. Compensation decisions depend on the specific facts and circumstances of each hiring instance.

A reasonable estimate of the current pay range is $15.50 - $19.00 per hour

About Us

Be a part of a growing company that is truly committed to its employees and clients. Consider joining the First Bank family. As a member of our family, you are part of one of the largest independent banks in the U.S. We are proud of our growth and success over the past 100 years and look forward to a bright and promising future.

Diversity

At First Bank one of our biggest strengths is the diversity of our people. Our mission is to capitalize on the diversity of our associates and promote personal and professional development throughout every area of the organization. We encourage diversity by actively seeking employees from various backgrounds, walks of life, and job skills. We strongly encourage you to apply whenever a First Bank job opportunity interests you.

First Bank is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.