Job Purpose:
Reporting to the Manager of Customer Services, you are responsible to assist and report to Manager of the team and provide support to Customer Services Team, including staff training, operation support and campaign management.
Main Responsibilities:
Assist Manager to collaborate with different departments/ business units on campaign development for Customer Services Team.
Provide assistance on review User Requirements, Functional Specifications, UAT Test Plans and conduct UAT test cases to ensure system settings are able to meet user requirements and standards.
Collect feedback from frontline and revert to related departments/ business units for operation/ services enhancement.
Assist Manager on staff training material for Customer Services Team, including new joiners and existing staff members.
Provide operation support to Customer Services Team including operation manuals development/ review, MIS Report preparation.
Ensure staff complies to internal guidelines, legal and regulatory requirement when delivering job duties.
Incumbent Requirements:
Secondary education with minimum 3 years working experience preferably in retail banking / consumer products, or lower academic qualifications with substantial years of relevant experience.
Good knowledge of functional test automation, test management tools and practices.
Logical thinker, result-oriented and with project handling, problem solving and analytical skills.
Good interpersonal and communication skills with ability to deal with different parties.
Knowledge of IT hardware, software, operations and networks.
Good command of spoken and written English and Chinese.
About Dah Sing Bank
Dah Sing Bank, Limited is a wholly-owned subsidiary of Dah Sing Banking Group (HKG:2356) which is listed on the Hong Kong Stock Exchange. Founded in Hong Kong over 70 years ago, Dah Sing Bank has been providing quality banking products and services to our customers with a vision to be “The Local Bank with a Personal Touch”. Over the years, the Bank has been rigorous in delivering on our brand promise to grow with our customers in Hong Kong, the Greater Bay Area and beyond – "Together We Progress and Prosper". Building on our experience and solid foundation in the industry, the Bank’s scope of professional services now spans retail banking, private banking, business and commercial banking. Meanwhile, the Bank is also making significant investments in our digital banking capabilities to stay abreast with smart banking developments in Hong Kong and to support financial inclusion at large.
In addition to its Hong Kong banking operations, Dah Sing Bank also has wholly-owned subsidiaries including Dah Sing Bank (China) Limited, Banco Comercial de Macau, and OK Finance Limited. It is also a strategic shareholder of Bank of Chongqing with a shareholding of about 15%. Dah Sing Bank and its subsidiaries now have around 70 branches operating in Hong Kong, Macau and Mainland China.
This Page is written by the Bank in English. Any automated translated text in other languages appearing on this Page is not written or provided by the Bank and the Bank shall not be liable for any related issue or error.
This service/product is not targeted at customers in the EU.
本專頁由本行以英文撰寫。於本專頁出現之任何其他語言自動翻譯版本並不由本行撰寫或提供，本行將不承擔任何相關問題或錯誤。
本服務／產品並不是以歐盟的人士為目標。
