Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
The job is a member of the Ticket Sales Center (TSC) team within the Global Sales organization. This role is responsible for promoting and selling air transportation and travel-related services to customers while delivering a high standard of customer service. This position ensures accuracy in fare computations, ticket issuance, and reservation handling to drive revenue and support daily operations.
Promote and sell American Airlines, Oneworld and partner air travel services to customers
Accurately compute fares and interpret fare rules to address customer inquiries
Create and manage reservations using QIK Chk and AACoRN systems
Issue tickets for both new and returning customers
Provide information and respond to general travel-related inquiries
Reconcile auditors’ coupons with payments received and calculate total revenue
Monitor daily sales deposits and ensure compliance with audit requirements
Maintain ticket stock, manage office supply inventory, and collaborate effectively with diverse teams to support a positive work environment
Minimum Qualifications- Education & Prior Job Experience
Completion of secondary school or equivalent education level
Previous experience in a customer-facing or sales-focused role
Preferred Qualifications – Education & Prior Job Experience
1+ years’ experience in a customer-facing role within travel, tourism, or transportation
Experience within the airline industry
Skills, Licenses, and Certifications
Strong sales and upselling abilities
Clear and professional communication
Effective customer issue resolution
Flexibility with shifts and schedules
Quick to learn airline systems and tools
Feel free to take advantage of all that American Airlines has to offer:
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
Embark on an adventure with a commitment to service, excellence and humanity. Our team is what powers our airline. We are proudly dedicated to our purpose of caring for people on life’s journey, including connecting our customers to the people and places they love or providing our team members development and leadership opportunities to acquire new skills and explore their potential.
With more than 1,300 aircraft in our mainline and regional fleets combined and an extensive route network that touches six continents, we’ve got a place for you to start — or continue — your career. Whether you’re stationed at one of our hundreds of airports, working out of our state-of-the-art headquarters in Fort Worth, Texas, or serving customers over the phone from your home office, there are endless opportunities for you to grow and lead at American.
