Job Description

Job Posting End Date:

09-19-2026

Worker Sub-Type:

Regular

Scheduled Weekly Hours:

28

Position Summary:

The Benefit Assistance Specialist provides information and assistance to older adults and adults with a disability regarding public and private benefits including but not limited to Medicaid, Foodshare, Social Security, Medicare and private insurance. The position works closely with internal teams and community partners to foster collaborative relationships ensuring proper referrals and effective support for individuals. The position is based at the Aging and Disability Resource Center of Central Wisconsin-Wausau Office. Occasional travel throughout the ADRC-CW service region for meetings

Examples of Work Performed:

• Provide accurate information to individuals regarding public and private benefits.
• Assist individuals to access benefits to meet their needs.
• Facilitates internal referrals to benefit specialists teams.
• Complete required documentation in program databases.
• Refer customers to other agencies and services when appropriate.
• Provide follow up to customers to determine the outcome of referrals.
• Complete outreach to target populations and communities.
• Enhance professional skills and knowledge through continuing education and training.
• Participates in agency committees and community groups.
• Performs related work as required. Knowledge, Skills & Abilities:
• Knowledge of and experience with public benefits and community resources.
• Ability to work effectively with older adults and adults with a disability
• Ability to conduct assessments of customer needs through telephone or in person interviews
• Possess excellent interpersonal, verbal and written communication skills.
• Ability to establish and foster collaborative relationships with community partners.
• Ability to communicate detailed and complex information to individuals and groups.
• Complete and submit all required paperwork timely and accurately.
• Ability to adhere to program and position standards
• Ability to research, analyze and resolve problems.
• Ability to listen and respond in a non-bias and respectful manner
• Ability to work independently and exercise judgement in accordance with established policies and procedures.
• Commitment to the ADRC-CW mission, contributing to a positive work culture that fosters teamwork and excellent customer service.
• Knowledge of and commitment to adopting a trauma-informed approach of practice.
• Ability to adhere to confidentiality requirements
• Maintain regular attendance.

Qualifications:

• Bachelor's degree in Human Services, Social Work, or relevant field.
• Work experience working with public benefits
• Valid driver’s license and insurance; or ability to obtain reliable transportation

Compensation:

Starting Hourly Rate: $29.53 + Limited Marathon County benefits

Physical Requirements:

Low Physical Requirements - Job involves minimal physical exertion or movement. This job typically requires prolonged sitting, limited walking, or minor lifting.

All physical requirements are described with the intent to comply with the Americans with Disabilities Act (ADA). Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of their job.

Selection Procedure:

The selection of the successful candidate may be made by assessment of education and work experience, oral interview, review of references, and/or other job-related selection procedures. Depending on position requirements, the selected candidate may be required to satisfactorily complete post-offer assessments, including but not limited to education verification, background checks, driver license verification, physical examination, psychological assessment, and drug screening paid for by the County.

Equal Opportunity Employer:

Marathon County is an Equal Opportunity Employer committed to diversity. All qualified applicants will receive consideration for employment and will not be discriminated against based on age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information or protected veteran status.

Special Accommodations:

Marathon County will make arrangements to furnish appropriate auxiliary aids and services where necessary and reasonable to afford an individual with a disability the opportunity to participate in the recruitment process. Please notify the Employee Resources Department office or phone (715) 261-1451 to request special accommodations prior to the application deadline.

Notice to Applicants:

Wisconsin Statutes, Sections 19.36 (7), 64.09 (5), and 64.11 (7) require public employers to treat the following items as a public record: Each applicant’s application, records, recommendations, and qualifications except as provided in Section 19.36 (7), Wis. Stats. that allows the identity of an applicant to remain confidential if the applicant requests in writing that the County not provide access to this information. If you choose not to have this information become a public record, you must make such a request in writing to the Employee Resources Department. If you become a finalist for the position, your identity may be disclosed as required by law