Job Description

Title: Part Time Administrative Support Technician

State Role Title: Admin Office Specialist-III

Hiring Range: $30.00/hr

Pay Band: 3

Agency: Dept of Ed Central Operations

Location: Richmond, Virginia

Agency Website: doe.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Virginia Department of Education (VDOE) is recruiting for two Part Time (WAGE) Administrative Support Technicians to perform support work of a specialized nature for the staff in the Department of Educator Workforce, Office of Licensure, by providing administrative assistance to Department of Education staff and the general public on all aspects of teacher education and licensure.

The Part Time Administrative Support Technician will be expected to perform the following job duties:

• Independently operate computerized licensure system to retrieve and review requests for action on licenses.
• Open and stamp licensure mail on a daily basis, sorts by category of request and payment.
• Assist in the indexing of imaged documents and reviewing of imaged documents for legibility daily.
• Draft general correspondence that is grammatically correct and consistent with regulations and office policies.
• Assign cases daily to staff members using the automated licensure system ensuring accuracy of information.
• Provide assistance to administrative staff and specialists in researching cases to provide information for evaluation and further processing of cases.
• Integrate the effective use of available technology to include office automation software, information access, data manipulation and networking.

Minimum Qualifications

• Experience in computer applications to include data entry, Microsoft Word software, MLO, eVA, and Outlook applications.
• Demonstrated experience in office environments which include a broad range and variety of program support, administrative procedures, managing large volumes of work independently, records management, answering telephone calls and meeting established timelines.
• Demonstrated ability to provide accurate technical assistance to individuals over the phone and in person.
• Demonstrated experience managing internal and external stakeholder communications by providing exceptional customer service and clarifying complex regulatory frameworks and compliance processes.

Additional Considerations

• High school diploma required; Coursework or graduation from an accredited college or university with a degree in business administration, public administration, education administration, communications or a related field or an equivalent combination of education and experience is preferred.
• Experience in an administrative support position preferred.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

A résumé will be accepted in lieu of a completed state application. Applications submitted via e-mail, postal service, fax or hand-delivered will not be considered. Successful candidates must pass a criminal background check. Commonwealth of Virginia employees may have teleworking options available. Final teleworking agreements will be reviewed and approved upon hire.

Reasonable accommodations are available to persons with disabilities during the application and/or interview process. For assistance call: (804) 225-2021, [TTY: 786-8389]

Minorities, Individuals with disabilities, Veterans, and people with National Service experience are encouraged to apply. The Virginia Department of Education is an Equal Opportunity Employer and encourages diversity within its workforce.

Contact Information

Name: Human Resources

Email: humanresources@doe.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.