Job Description

Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

What You’ll Get

• Pay starting at $16.30/hour
• Weekly payday every Friday
• Total job benefits valued at more than $10k, including:
  • 401(k) plan with company matching
  • Medical coverage plans tailored to your needs
  • Paid time off (PTO), company holidays, and paid volunteer days
• Up to $5,250 in tuition reimbursement per year
• Paid training and access to all the tools and resources you need to be successful
• Explore our health, wealth, and life offerings at www.safelitebenefits.com

What You’ll Do

• Source out-of-stock parts internally and externally, optimizing cost-effectiveness and delivery time
• Track inbound part shipments using multiple systems, providing regular updates to customers and partners
• Confirm receipt of sourced items through invoice audits, effective communication with partners and customers, and resolution of purchase order discrepancies through VIN and insurance verification
• Ensure sourced parts meet quality standards through systematic checks and visual management tools
• Engage with customers and internal partners to resolve issues with empathy and professionalism, using de-escalation techniques to manage challenging interactions
• Build and maintain strong relationships with customers and vendors to ensure a positive experience and timely resolution of concerns
• Demonstrate flexibility by undertaking additional duties assigned by leadership as needed

What You’ll Need

• Must be 18 years of age or older
• Abilit to work a Saturday rotation, consisting of at least two Saturdays every month
• Customer service experience preferred, especially in high-volume or fast-paced environments
• Experience in warehousing, part sourcing, distribution, or supply chain is a plus
• Proficiency in Microsoft programs including Access, Excel, Word, Outlook, and PowerPoint
• Demonstrates a growth mindset, collaborative work style, and a passion for continuous learning
• Shows resilience, adaptability, and a commitment to providing outstanding service in challenging situations
• Ability to de-escalate tense situations and maintain professionalism under pressure
• Thrives in working under pressure against priority deadlines with a high attention to detail

Apply today and start your fulfilling journey!

#LI- JB1