Job Description

The Part Sales Specialist - ECT role focuses on developing a proactive and strategic sales approach while ensuring operational excellence across the Inquiry-to-Order (ITO) process.

The position requires close coordination with customers, Sales, Engineering, OTR, Finance, and Execution teams to maximize business opportunities, improve responsiveness, support outage planning, and enhance customer satisfaction.

Duration is 12 months

Key Responsibilities

• Maintain strong pipeline management with regular pacing updates, win/loss analysis, and commercial risk identification.
• Ensure timely responsiveness to RFQs, customer inquiries, and commercial requests. Escalate critical commercial issues and opportunities to manage proactively. Proactively follow up on RFQs, purchase orders, and business opportunities.
• Support pricing strategy discussions, commercial negotiations, and offer alignment. Identify growth opportunities for parts sales, and long-term business expansion.
• Build strong relationships with plant stakeholders and provide proactive support. Support customer requirements related to engineering clarification, customized parts, and consumables.
• Coordinate outage preparation activities and ensure parts availability alignment with outage schedules including customer visits and commercial engagement plans.
• Establish and maintain strong relationships with buyers, sourcing teams, and department heads. Facilitate alignment between customer procurement teams and internal execution functions.
• Coordinate with fulfillment teams to improve delivery performance and customer satisfaction. Conduct regular follow-up meetings to address sourcing and delivery challenges.
• Support field activities during outages and gather technical feedback from site teams. Maintain strong collaboration with engineering teams to support urgent customer requirements.
• Support cash flow forecasting, revenue estimation, financial planning activities, PD management, delivery coordination, and warehouse-related activities.
• Improve operational efficiency through digital tools and AI utilization.

Required Qualifications

• Bachelor’s degree in Electronic, Electrical, or/ and Mechanical engineering or related field
• Fresh graduates up to 1 year of experience.
• Strong knowledge in customer service / customer relations.
• Fluent English and Arabic.

• Applicants must have the legal right to work in KSA without company sponsorship or time restrictions.

Desired Characteristics

• Fresh graduates up to1 year of experience in parts sales and ITO Process.
• Strong oral and written communication skills.
• Demonstrated ability to analyze and resolve problems.
• Ability to document, plan, market, and execute programs.
• Established project management skills.
• Strong commercial and customer relationship management skills. Experience in parts sales, outage planning, and industrial customer support.

Additional Information

#LI-Remote - This is a remote position