Job Description

Level: Entry
Job Location: Columbia Machine Inc - Vancouver, WA 98661
Salary Range: $47,380.00 - $72,100.00 SalaryAt Columbia we come to work every day driven by the belief that innovation can transform industries, empower communities, and create a more efficient, sustainable world.
With operations spanning five continents and a commitment to excellence in service and support, our purpose extends beyond engineering advanced equipment. We are pioneering innovation and paving a better tomorrow with factory automation solutions worldwide.

Summary: Serves customer by providing technical phone support; processing parts orders; resolving customer parts issues

Essential Duties and Responsibilities:
- Establishes parts sales objectives by forecasting and developing annual part sales quotas, projecting expected sales volume and profit for existing as well as new products and services.
- Establishes and maintains selling prices by monitoring costs, competition, as well as supply and demand.
- Prepares parts orders by answering incoming calls; providing technical advice; verifying that product specifications are correct; clearly documenting the specifications/scope of the order.
- Minimizes customer downtime by answering incoming parts calls; providing technical advice; working with purchasing and/or production control to be able to quote customer accurate delivery time and expedite orders as needed.
- Minimizes cost of service to Columbia Machine and customer by working with customer to verify the orders they place are accurate and complete; work with engineering to identify needed conversions as well as replacement components for obsolete components.
- Prepares quotes by researching historical sales; analyzing product costs; working with engineering and purchasing to develop estimates.
- Maintains favorable customer relations by clearly reviewing expectations, i.e. payment terms, finance charges, warranty policy, RMA policy; notifying customer of pending credit related problems that may impede service; making courtesy calls.
- Promotes increased sales by working with marketing to target low sales customers and providing recommended spare parts lists to customers.
- Meet with customers at FAT to answer any questions they may have, provide recommended spare parts list and promote parts sales.
- Assists in maintaining customer information by communicating changes to accounting, updating changes in CRM system.
- Participate in the After-hours: service call rotation. In the After-Hours system:
- If the call is not an emergency, they will send an email to the proper parts person to contact the customer the next business morning.
- If it is an emergency, they would need to check stock and process the order if the customer requests it.
- On occasion they may need to run into the warehouse and ship the part themselves.
- Perform remote machine audits. (travel up to 10%)
- Manage warranty parts ordering (up to designated limit) and follow ups.
- Supports internal and external customer service
- Understands and documents internal and external customer needs and expectations
- Communicates to appropriate team(s) when an expectation will not be met
- Ensures prompt follow up communication and delivery of materials for customer
- Continuously improves operating efficiencies by participating in cross-functional teams; eliminating non-value-added activities; documenting processes; documenting procedures.
- Maintains professional and technical knowledge
- Establishes personal networks, participates in professional societies, attends professional workshops and reviews publications
- Maintain Knowledge of publications technologies
- Contributes to team effort
- Willing to attempt new assignments or fill in for others as needed; accomplishes other duties as assigned
- Participates in applicable SOP and SWI training

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knowledge, skills and/or abilities:
Knowledge
Software
- Microsoft Office Suite (Word, Excel, PPT, Outlook)
- ERP (InforM3 preferred)
- Columbia Vault Tool preferred
- CRM (Dynamics 365 preferred)
Skills
- Written and Oral Communication
- English Language
- Multi-tasking skills
- Interpersonal
- Analytical
- Computer/Technical
- Project/Process Management
- Clerical/Secretarial
- Spanish preferred
Abilities
- Ability to provide a respectful work environment for others
- Ability to work well with others in a team atmosphere
- Strong customer service
Education and/or

Experience:
- High School Diploma or GED required
- Associates degree or vocational or technical school degree preferred
- Mechanical and/or Electrical Aptitude preferred
Physical Demands (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions)

Work Environment (The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions):
Office Environment: Employees are protected from weather conditions or contaminants, but not necessarily occasional temperature changes.
Required Personal Protection Equipment (PPEs): Safety glasses, hearing protection as required. Other PPE as required by specific operation performed.
Columbia Machine offers a full benefits package including medical, dental, vision, prescription drug, life insurance, flexible spending accounts, short and long term disability, 401(k), incentive compensation, paid holidays, paid time off, and tuition reimbursement. Equal Opportunity Employer - Women and Minorities are encouraged to apply. Columbia does participate in E-Verify. To apply for this exciting career opportunity today, please apply online at www.columbiamachine.com
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Vancouver, WA 98661: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knowledge, skills and/or abilities:
Knowledge
Software
- Microsoft Office Suite (Word, Excel, PPT, Outlook)
- ERP (InforM3 preferred)
- Columbia Vault Tool preferred
- CRM (Dynamics 365 preferred)
Skills
- Written and Oral Communication
- English Language
- Multi-tasking skills
- Interpersonal
- Analytical
- Computer/Technical
- Project/Process Management
- Clerical/Secretarial
- Spanish preferred
Abilities
- Ability to provide a respectful work environment for others
- Ability to work well with others in a team atmosphere
- Strong customer service
Education and/or

Experience:
- High School Diploma or GED required
- Associates degree or vocational or technical school degree preferred
- Mechanical and/or Electrical Aptitude preferred