Job Description

Basic Functions:

Assist the Community Manager and Maintenance Supervisor in daily oversight of the properties, to ensure a safe and habitable place to dwell. Assist the Community Manager in all duties related to the administration of the communities required. Responds to requests by the Community Manager in a timely fashion. Maintains high standards of conduct following all policies and procedures outlined in the employee handbook.

Relationships:

• Reports directly to Community Manager
• Maintains positive relations with residents, staff and vendors
• Maintains supportive relations with community, fire and police agencies

Key Goals:

• Maintain long-range planning approach
• Maximize resident-retention
• Maintain property's emergency and risk management plan
• Operate within approved budget plans
• Update marketing plan annually
• Implement and monitor efficient turnover program to ensure high resident satisfaction and retention
• Maintain good recordkeeping system
• Reduce liabilities, both physical and financial

Requirements

of Responsibilities and Typical Work Activities: (Not limited to:

A. Maintaining the Physical Asset

• Ensures all contractors insurance certificates are in place
• Notify Maintenance Supervisor and Site Manager of reported maintenance problems

B. Marketing and Leasing

• Implement move-in and move-out procedure forms with Site Manager
• Conduct move-in and move-out inspections
• Coordinate preparation of vacant units with Maintenance Supervisor and Site Manager based on move-in dates

C. Tenant Management

• Record all service requests upon receipt
• Maintain work orders in software program
• Train and educate residents on safety and compliance issues
• Maintain capital needs metric

D. Financial Reporting and Control

• Keep a record of inventories - tools, equipment and supplies
• Prepare purchase orders for Community Manager to approve, where required, once information is received from Maintenance Supervisor. If an emergency arises and Community Manager is not available, call Property Manager or Vice President of Property Management for prior approval.
• Work with Maintenance Supervisor on securing bids for outside vendors

E. Administration

• Establish work duties and prioritize
• Maintain all maintenance forms and records according to maintenance plan
• Assist Community Manager in performing her/his duties and fill in as required during absence of Community Manager