Job Description

Location London

Department Description 

The Parlours comprise the offices of the Bank’s senior officials, including the Governor and Deputy Governors. The Parlours team's main role is to provide the business with a high level of customer service, including being on hand to assist any of the Governor/Deputy Governors with their day-to-day needs from a steward perspective.

This is a very prestigious role working in the parlours providing a wide range of services to the Governor and Deputy Governors. These include laying up for breakfasts/lunches/dinners and serving at functions which include high profile events, escorting visitors, acting as Governor’s Steward. You will be working as a team and on your own, so you need to be confident in your approach and have strong communication skills.

There is a weekly rota which you will work to, ranging from 7.00am to 6.00pm and possibly beyond (this could be up to mid-night if working an evening function). This is why the importance of being flexible is imperative. This role is Monday to Friday.

Role Requirements

Key Responsibilities will include:

• Provide day-to-day stewarding and manual services to support the Governor and Deputy Governors.
• Work a rota covering early starts (from 7.00am to 6.00pm) and, where required, late finishes to support evening functions.
• Serve breakfasts, lunches, dinners and refreshments to senior stakeholders and guests, maintaining high standards of service.
• Escort VIP visitors within the Bank and ensure an appropriate, professional experience at all times.
• Oversee Parlours laundry requirements, including liaison with suppliers and internal stakeholders as needed.
• Maintain the upkeep of Parlours silver in line with agreed schedules and required standards.
• Carry out twice-weekly checks of clocks in the Parlours and report any issues promptly.
• Comply with food safety and hygiene requirements, including safe handling and service of food and beverages.
• Complete administrative tasks to support operations, including maintaining the functions booking database and producing daily reports when required.

Minimum Criteria

• Demonstrable hospitality or customer service experience, ideally within a high-profile, high-service environment.
• Availability to work the weekly rota (Monday to Friday), including early starts (from 7.00am) and occasional late finishes to support evening functions (potentially up to midnight).

Essential Skills

• Proven ability to use initiative and respond promptly to changing requirements (e.g., communicating delays and re-sequencing service when meetings overrun).
• Strong verbal communication skills and confidence engaging with senior leaders and VIP visitors, demonstrating professionalism, discretion and attention to detail.

Desirable Criteria 

• Basic IT skills with the ability to update a booking database and produce daily routine reports

Our Approach to Inclusion
The Bank values diversity, equity and inclusion. We play a key role in maintaining monetary and financial stability, and to do that effectively, we believe we need a workforce that reflects the society we serve.
At the Bank of England, we want all colleagues to feel valued and respected, so we're working hard to build an inclusive culture which supports people from all backgrounds and communities to be at their best at work. We celebrate all forms of diversity, including (but not limited to) age, disability, ethnicity, gender, gender identity, race, religion, sexual orientation and socioeconomic status. We believe that it’s by drawing on different perspectives and experiences that we’ll continue to make the best decisions for the public.
We are proud to be a member of the Disability Confident Scheme If you wish to apply under this scheme, you should check the box in the ‘Candidate Personal Information’ under the ‘Disability Confident Scheme’ section of the application.

Salary and Benefits Information
Location: London
This specific role offers a salary of £27,000 per annum and is a full time, permanent position.
In addition, we also offer a comprehensive benefits package as detailed below:

• Currently a non-contributory, career average pension giving you a guaranteed retirement benefit of 1/80th of your annual salary for every year worked. There is the option to increase your pension (to 1/65th) or decrease (to 1/105th) in exchange for salary through our flexible benefits programme each year. The Bank has the discretion to vary standard accrual rates and dial up and dial down rates at any time and to withdraw dial up and dial down options at any time.
• A discretionary performance award based on a current award pool.
• An 8% benefits allowance with the option to take as salary or purchase a wide range of flexible benefits.
• 26 days’ annual leave with option to buy up to 12 additional days through flexible benefits.
• Private medical insurance and income protection.

National Security Vetting Process
Employment in this role will be subject to the National Security Vetting clearance process (and typically can take between 6 to 12 weeks post offer) and the passing of additional Bank security checks in accordance with the Bank policy. Further information regarding the vetting and security clearance requirements for the role will be provided to the successful applicant, and information about how the Bank processes personal data for these purposes, is set out in the Bank's Privacy Notice

The Bank of England welcomes applications from all candidates, but as a UK Visas and Immigration (UKVI) approved sponsor, we have a responsibility to comply with the Immigration Rules and guidance. As such, our ability to employ individuals who require sponsorship for immigration purposes is limited. The Bank cannot guarantee that you and / or the role you are applying for will be eligible for sponsorship and that any application made to UKVI will be successful. Eligibility will therefore be considered on a case by case basis.

The Application Process Important: Please ensure that you complete the ‘work history’ section and answer ALL the application questions fully. All candidate applications are anonymised to ensure that our hiring managers will not be able to see your personal information, including your CV, when reviewing your application details at the screening stage. It’s therefore really important that you fill out the work history and application form questions, as your answers will form a critical part of the initial selection process.

The assessment process will comprise of two stages, including an onsite interview.
This role closes for applications on 25 May 2026.
Please apply online, ensuring that you complete your work history and answer ALL the application questions fully and in detail as your application will not be considered if all mandatory questions are not fully completed.
We are the UK's central bank - and we are a bank like no other; known by our peers for our world-leading thinking on policy and strategy.
Our mission is to promote the good of the people of the UK by maintaining monetary and financial stability. We seek to keep prices stable and people's money safe. We know our work matters to people, to families, up and down the UK. We are driven by curiosity and the desire to do important, challenging work.
It takes a great team to run the Bank of England. We rely on each other to play our part. We benefit from a collaborative culture and long-established flexible ways of working, supporting our colleagues balance their work and personal lives. We strive to be a place where people feel they belong and have equal access to opportunities, because different perspectives helps us make the best decisions for the public.
There's much to gain from working with us - from career defining work at the heart of the UK economy, being part of a fantastic team, and a rewarding compensation package.
Join us and find a bank like no other. Together, we can make a difference.

The Bank of England will use and protect the information you provide when you apply for a role with us, in line with our obligations under data protection law. This is so we can assess your suitability for the role and administer your application. If you’re successful we’ll use it to offer you a position and onboard you to join the Bank.

If you would like more details about how your information will be used and your information rights, please visit our recruitment privacy notice