Job Description

Posting number: 2026-00602

Department: Parking Operations - Tran Svcs

Job classification: Parking Superintendent

Posting type: Open

Categories: Transportation

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As a leader in municipal off-street parking operations, you will play a key role in keeping our city moving. This position is responsible for planning, coordinating, and overseeing off-street parking facilities, ensuring they are safe, efficient, and accessible for the public. You will supervise staff, manage maintenance across assigned areas, and drive the successful implementation of division processes and procedures.

About You:
We are looking for a high-performing professional who consistently delivers quality work and takes initiative without requiring close supervision. You are self-motivated, bringing energy and accountability to every project, and are innovative, seeking creative solutions to improve operations and enhance community access to parking facilities. This candidate demonstrates leadership through action, balancing operational oversight with strategic thinking, and is committed to building efficient, customer focused services that benefit the community.

About Us:
Join over twenty-five individuals that work hard to ensure parking operations run smoothly and facilities are well maintained. We work collaboratively across departments to implement efficient processes, improve customer service, and contribute to a vibrant, accessible city environment.

Examples of duties

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Oversees municipal off-street parking operations, including contracted vendors and facility maintenance across assigned geographic areas

• Manages maintenance project, including consultant coordination, prioritization, plan review and decision making

• Analyzes parking utilization to understand the balance of parking supply and demand

• Develops and implements program policies, procedures, goals, and objectives to support operational excellence

• Responds to service related inquires and concerns by researching complaints and implementing operational improvements

• Utilizes a city vehicle to transport materials to and from garages

Qualifications

Education and Experience:

Associate's Degree or 2 Years of College in Public Administration, Business Administration or related field; 5 to 7 years’ experience in parking enforcement, parking system management, or related work

OR

Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted.

Licenses and Certifications:

• Valid North Carolina Class C Driver’s License with a satisfactory driving record, or the ability to obtain within 60 days of hire

Preferred Qualifications:

• Certified Administrator of Public Parking

Supplemental information

Knowledge, Skills and Abilities:

• Problem-Solving: Capacity to assess issues quickly, develop practical solutions, and implement improvements

• Innovation and Initiative: Willingness to introduce new ideas, improve efficiency, and adapt to evolving city needs

• Customer Service: Strong focus on serving the public, addressing concerns, and ensuring a positive experience in parking facilities

• Conflict Resolution: Ability to mediate disputes, maintain professionalism, and build positive working relationships

• Communication Skills: Clear, professional communication with staff, city officials, and the community; strong written and verbal abilities

ADA and Other Requirements:

Work Environment and Physical Effort:
Sedentary: Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Work Environment:
Work is typically performed in an office or similar environment and occasionally in an outdoor or street environment (near moving traffic), in or around vehicles and in a warehouse environment.

Work Exposures:
There is occasional exposure to individuals who are hostile or irate.

City of Raleigh is an Equal Employment Opportunity (EEO) employer. Accommodations for individuals with disabilities are provided upon request.