Job Description

WHO WE ARE

JBG SMITH owns, operates, invests in, and develops a dynamic portfolio of high-growth mixed-use properties in and around Washington, DC. Our creativity and scale enable us to be more than owners—we are place makers who shape inspiring and engaging places, which we believe create value and have a positive impact in every community we touch.

JBG SMITH has been named multiple times as one of the Washington Post’s Top Workplaces in the region and we pride ourselves in both our outstanding work environments and opportunities for career growth and advancement.

Work in the Parking Service Center (PSC), field customer calls, service in-person customer visits, and support the parking operations of JBG SMITH.

WHAT YOU'LL DO

• Answer phones and offsite intercom calls to the PSC with customer-focused interaction in mind.
• Assist customers with payments and monthly parking sign up.
• Update service and repair logs and report issues to incoming shift member.
• Review systems to ensure smooth site operations.
• Help report cash input and analyze financial and occupancy reports.
• Inspect and assess garage conditions.
• Ensure that parking and parking areas are to brand standard.
• Triage and repair equipment.
• Assist with other tasks as needed.

WHAT YOU'LL NEED TO SUCCEED (REQUIREMENTS)

• High school diploma (or GED).
• Thorough understanding of the paramount importance of customer service, and a commitment to continually improve the customer experience culture.
• Strong communication skills to clearly articulate and guide customers through payment, signup, and other concerns.
• Proactive team player with the confidence to interact with individuals at all levels of the organization.
• Excellent organizational skills and keen attention to detail.
• Ability to multitask in a fast-paced environment.
• Demonstrated track record of accountability and responsibility for performance and work product.
• Strong analytical and problem-solving skills.
• Proficiency with basic mechanical repairs.
• Working knowledge of MS Office.

• This is an essential role, and vital to our operations; therefore, the employee must be prepared to work during adverse weather conditions and other situations that may disrupt normal business activities. Additionally, flexibility to work some weekends and holidays is necessary.

• 1+ year of call center experience preferred.

PHYSICAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions to the extent the Company may do so without undue hardship. Property and site inspections may require any of the physical requirements listed below.

Ability to regularly perform the following:

• Frequently sit up to 50% of the workday.
• Use hands to handle office equipment and documents.
• Stand and walk to reach items with hands and arms.
• Lift up to 50 pounds and move objects up to 30 feet.
• Move freely throughout the property including moving up and down stairs.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions to the extent the Company may do so without undue hardship. Property inspections and general administration of responsibilities are affected by the environmental conditions listed below:

Work conditions may include the following:

• Exposure to wet or humid conditions.
• Exposure to fumes, airborne particles, toxic or caustic chemicals, and outdoor weather conditions.
• Proximity to moving mechanical parts.
• Work in high, precarious places.
• Moderate noise levels.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The salary range for this position is $22.00/hour to $25.00/hour. Please note that the salary range information provided is a general guideline. It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors. JBG SMITH considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, candidate’s work location, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions.

JBG SMITH is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, status as a protected veteran, disability, sexual orientation, genetic information or any other protected class, in accordance with applicable law.