Job Description

The Valet & Guest Services Project Manager is a dynamic leadership role responsible for overseeing operations across multiple locations, including valet, shuttle, greeter, hospital campus parking enforcement, and other guest service functions. This position requires a high degree of autonomy and the ability to make informed, logical decisions that drive operational success. You will lead your assigned locations with a strategic mindset, consistently seeking opportunities to elevate service standards and enhance the guest experience. The ideal candidate possesses strong planning skills, a service-driven strategy, and the ability to view operations from a higher-level perspective. You will lead frontline service teams with confidence, hold staff accountable to our mission, vision, and values, and ensure exceptional service delivery at all times.

Benefits: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Team Member Benefits | Staff & Management

Key Responsibilities:

· Lead and Elevate Services: Drive operational excellence by proactively identifying improvements and implementing strategies that enhance guest satisfaction and efficiency.

· Autonomous Decision-Making: Act independently with sound judgment to resolve challenges and maintain service continuity.

· Team Leadership: Recruit, train, and develop high-performing teams; motivate staff to deliver exceptional service and enforce accountability for performance standards.

· Operational Oversight: Manage valet and guest service operations, including staffing, traffic flow, scheduling, payroll, and compliance with corporate and hospital standards.

· Client Partnership: Serve as the primary liaison with hospital administration and clients, ensuring seamless communication and preparation for peak traffic periods.

· Quality Assurance: Conduct regular inspections, monitor performance, and implement corrective actions to maintain safety, reliability, and service excellence.

· Budget Management: Control labor and expenses within established guidelines while maintaining operational efficiency.

· Problem Resolution: Investigate guest complaints and claims promptly, ensuring timely and professional resolution.

· Compliance & Safety: Uphold infection control, safety protocols, and environmental standards; maintain confidentiality of patient and guest information.

Essential Skills & Attributes:

· Strategic thinker with the ability to see the big picture while managing day-to-day details.

· Strong leadership and interpersonal skills to inspire teams and foster accountability.

· Exceptional planning and organizational abilities with a focus on service strategy.

· Ability to analyze, troubleshoot, and solve operational challenges effectively.

· High attention to detail and commitment to safety and quality standards.

Qualifications:

· Proven experience managing multi-location operations and leading service teams.

· Demonstrated ability to implement policies, procedures, and performance standards.

· Strong communication skills, both verbal and written.

· Ability to work in outdoor environments and adapt to varying weather conditions.

· Valid driver’s license meeting company MVR criteria; ability to operate manual and automatic transmissions.

· High school diploma or equivalent; additional leadership or hospitality certifications preferred.

· Must meet health and background requirements, pass pre-employment drug screening, and provide proof of eligibility to work in the U.S.