Job Description

This is a role that puts people at the centre. Working across Napier’s streets, public spaces, and CCTV systems, this position plays a key part in supporting community safety, keeping traffic flowing, and helping create a city environment that feels welcoming and well looked after. From providing directions to visitors, to responding to incidents or supporting events, the work is varied, visible, and meaningful.

Alongside enforcement responsibilities, this role is about how those interactions are handled. A calm, respectful approach goes a long way whether that’s educating someone on parking rules, de-escalating a situation, or working alongside Police and community partners. It’s a hands-on role that requires good judgement, strong communication, and a genuine interest in supporting the community day-to-day.

Te Āheinga - The Opportunity

• Be out and about in the community, providing a visible and positive presence across Napier

• Support public safety and wellbeing through patrols, engagement, and proactive response

• Play a key role in keeping the city moving through fair and consistent parking enforcement

• Work across a mix of environments including public spaces, events, and CCTV monitoring

• Build strong connections with local businesses, residents, and partner agencies

• Be part of a team that takes pride in creating a welcoming and well-managed city

He kōrero mōhou - About You

• Brings a calm, practical approach with the ability to make sound decisions under pressure

• Experience in community services, enforcement, security, or a similar people-facing role

• Strong communication skills, with the ability to engage respectfully across a wide range of situations

• Confident handling challenging interactions and working through conflict constructively

• Comfortable using technology and working across varied shifts, including evenings or overnight

• Reliable, team-focused, and committed to supporting a safe and positive community environment

Ngā painga mōhou - What we Offer

• 5 weeks' annual leave after 2 years service

• Discounted health insurance work scheme + Eye test subsidy

• Retailer discounts + study assistance

• Employee Assistance Program (OCP)

• Quarterly values awards + Birthday vouchers + Social club

• Free flu vaccinations (annual)

• Ka Awatea Cultural Wānanga + NCC Kapa Haka

• Te Reo Māori language classes

This is a permanent full time position, across any 5 days as rostered (over 7 days an including public holidays)

The annual salary package for this role is between $63,793 - $75,051 (including KiwiSaver) with the final offer depending on your skills and experience.

We will be interviewing applications as we receive them and may close the role when we have found the right person.

He kōrero mō Te Kaunihera o Ahuriri - About NCC

At Napier City Council, we are proud to be an equal opportunity employer that values diversity. We welcome applicants from all backgrounds and work to make our hiring process fair and accessible. If you need any support or adjustments during your application or interview, let us know—we’re happy to help!

Our success is grounded in strong partnerships with Mana Whenua and Iwi, supported by our Māori Partnerships team, Te Waka Rangapū, which builds cultural capability through education and training.

Before you join, you’ll need to complete pre-employment checks (including criminal background checks, with some roles requiring health screening and drug & alcohol testing). As an NCC employee, you may also be called on to support Civil Defence emergencies when our community needs us most.

Please visit Napier City Council Careers website to see full job description

– Parking & Napier Assist / Āwhina Tāngata Officer