Job Description

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice.

We are currently seeking a talented individual to become a Parking Patrol. An individual could be successful if they possess the following.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Parking Patrol maintains a high level of visibility in Oaklawn's parking areas to ensure safety and security for guests, team members, and property. By maintaining high visibility, he/she will deter potential criminal acts. He/She will immediately report any issues or criminal behaviors. Monitors all parking areas by continuously patrolling via security vehicle. Delivers excellent guest service in accordance with Oaklawn's Core Values and Standards of Behavior. The following and other duties may be assigned as necessary:

• Ensures a maximum level of guest safety, service and satisfaction is achieved and maintained.
• Must adhere to all traffic laws and company policies
• Assists guests promptly and courteously.
• Held accountable to the highest degree for the accuracy and thoroughness of departmental records and reports.
• Presents a clean, neat and well-groomed appearance
• Maintains awareness of parking lot activities and reports all issues immediately
• Continuously to patrol parking areas
• Inspects vehicle prior to starting shift and ensures that the vehicle is clean and safe
• Stay informed of the company’s safety and emergency action procedures
• Communicate effectively with all levels of the Oaklawn team members and guests.
• Perform work in a safe manner and always maintain a safe environment for fellow team members and guests alike
• Immediately report unsafe conditions, hazards and accidents to a supervisor or manager on duty
• Maintains strict confidentiality
• Maintain a positive and professional image for the Oaklawn at all times when performing duties or representing the Oaklawn and encourage others to do the same
• Ensure the highest quality of guest service is delivered in accordance with Oaklawn’s Core Values and Standards of Behavior
• Maintains an attitude & philosophy consistent with the company Core Values and Standards of Behavior with internal & external guests
• Regular punctual attendance
• Ability to work required overtime
• Responds to verbal and/or physical altercations and applies or directs the appropriate measures to resolve the situation.
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
• Enforce internal control policies and procedures
• Enforce underage gambling and drinking laws
• Conduct regular security post inspections
• Prepare security incident reports and maintain security logs.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Patrol designated areas to prevent theft, violence, safety issues and hazards
• Ensure locked areas remain secure by performing door checks
• Respond to all security calls and alarms in a timely manner. Operate communication equipment properly, safely and according to company policy and procedure
• Provides assistance, directions, and answer questions as needed in a professional courteous manner
• Performs daily duties and other miscellaneous job-related duties as assigned
• Stay informed of and follows safety and emergency action procedures
• Complete all Security department paperwork in a timely and efficient manner
• Knowledgeable of and consistently follow Oaklawn policies and procedures as well as appropriate local, state and federal regulations
• Communicate effectively with all levels of the Oaklawn team members and guests.
• Regular attendance is required
• Perform work in a safe manner and always maintain a safe environment for fellow team members and guests alike
• Maintains strict confidentiality
• Maintain a positive and professional image for the Oaklawn at all times when performing duties or representing the Oaklawn and encourage others to do the same
• Maintains an attitude & philosophy consistent with the company Core Values and Standards of Behavior with internal & external guests
• Regular punctual attendance
• Ability to work required overtime
• Ability to handle several tasks at the same time
• Ability to lead by example and act as an ethical and positive role model
• Ability to maintain a calm, professional and friendly demeanor in all situations
• Able to maintain the highest level of confidentiality
• Able to quickly adapt to changing priorities
• Superior guest service and interpersonal skills.
• Must be able to work independently and on a team, and exercise good judgment in handling a variety of situations.
• Excellent communication and problem-solving skills
• Must have a professional attitude and appearance.
• Ability to use a hand-held radio for communications
• Ability to read, write and communicate effectively in English
• Other duties as assigned

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• High school diploma or equivalent
• 1+ year security or similar experience preferred
• Guest service experience is a must
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to maintain a calm, professional and friendly demeanor in all situations.
• Ability to handle and defuse hostile, intoxicated or upset individuals professionally and calmly.
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• Must have a valid driver's license and clean driving record Must be able to communicate effectively in English
• Able to quickly adapt to changing conditions
• Able to work alone for long periods of time with limited supervision
• Able to adhere to and deliver Oaklawn's Core Values and Standards of Behavior

CERTIFICATES, LICENSES, REGISTRATIONS

• Employee must be able to qualify for licenses and permits required by federal, state and local regulations.
• Must possess a valid driver’s license and have acceptable driving history as determined by Oaklawn Jockey Club.

OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER.

It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.