Job Description

The purpose of this announcement is to create an eligible list which will be used to fill future vacancies in this classification.

If you pass the exam, you will be emailed your score and ranking on the eligible candidate list. When a department has an open position with this job classification they will use this eligible list to hire for that position. Departments will contact candidates from this list to gauge interest in their specific roles. Learn more about the City’s hiring process here: https://careers.sf.gov/knowledge/process/

This is a San Francisco Municipal Transportation Agency (SFMTA) Class Based Test.

The SFMTA, a department of the City and County of San Francisco, oversees Muni (the historic Municipal Railway), parking and traffic, bicycling, walking and taxis. Over one million people get around San Francisco and rely on us to ensure safe and reliable travel.

Our Vision: Excellent transportation choices for San Francisco.

Our Mission: We connect San Francisco through a safe, equitable, and sustainable transportation system.

Application Opening Thursday, August 20, 2026
Application Deadline Apply immediately Application filing will be open at least through August 27, 2026 and will close any time thereafter.
Recruitment ID: T00148/ REF60228T

Becoming a City employee means being a part of a team that cares about making a difference. Your work will shape both the present and future of San Francisco. It’s a chance to be a part of something big, meaningful, and exciting.

When you work for the City, you’re choosing a job with purpose.

Under general supervision, the Parking Control Officer patrols an assigned area for the purpose of enforcing motor vehicle parking regulations, and performs related duties as required.

Essential Duties:

According to Civil Service Commission rule 409, the duties specified below are representative of the range of duties assigned to class 8214 Parking Control Officer and are not intended to be an inclusive list.

1. Patrols streets to issue citations and warnings to enforce motor vehicle parking regulations; places identifying marks on parked vehicles, or records identifying information into department-approved electronic devices or through manual processes as required and checks for these data or marks to identify vehicles parked beyond the posted time limits.
2. Arranges for removal of unlawfully parked vehicles as authorized by state and local codes; completes tow inventory form describing any visible vehicle damage, missing parts, and visible contents.
3. Directs vehicular and pedestrian traffic by using appropriate hand signals and whistle at a specific intersection or other control points; assists pedestrians in crossing from curb to curb at intersections; directs traffic at the perimeters of critical incidents, parades, and other public functions.
4. Operates and monitors a 2-way radio to keep in contact with supervisors/managers, respond to complaints from the public and from departmental dispatchers and to inform departmental supervisors and dispatch centers of any circumstances requiring police or emergency assistance and acts in accordance with instructions received.
5. Makes notes of actions taken in line of duty and prepares detailed reports involving day-to-day operations relating to parking and traffic control; writes memorandum when necessary; prepares daily reports and logs in daily activities using an electronic device or by manual process as required.
6. Explains parking and traffic regulations; provides information in response to questions about citations, towed vehicles, city landmarks, directions, general inquiries and other related matters to the public; advises the public as to how and where they may contact other city agencies.
7. Lifts, installs, removes, and positions equipment related to parking enforcement and/or traffic control, including but not limited to cones and barricades.
8. Operates a motor vehicle with standard or automatic transmission, cars, vans, 3-wheel vehicles, and bicycles.
9. Communicates orally in a professional, clear, and effective manner to supervisors, managers, and the public in person and over the phone/radio at all times.
10. Follows city, state, federal rules and regulations, departmental policies and procedures, and takes directives from supervisors and managers at all times.

Nature of Work:

The nature of work involves considerable walking, standing, and sitting for extended periods of time; working in inclement weather; interacting tactfully and professionally with the public to de-escalate situations; performing repetitive hand motion to chalk tires and direct traffic, repetitive bending, twisting, turning, raising hands above shoulder level, kneeling, squatting and exiting/entering vehicles; exposure to hazards and working in the proximity of other moving vehicles, and requires normal color vision. Employees are required to work independently with minimal supervision and under stressful and hostile conditions. Employees are required to lift, install/remove, and position equipment or traffic barricades weighing up to 50 pounds and wear equipment weighing up to 10 pounds while working. Employees will be required to carry an electronic device to issue citations. Employees will be required to work nights, weekends, holidays, and any shift including split days off. Employees will be part of the division's 24/7/365 operation and will be required to work overtime. Employees are required to wear a departmental authorized uniform, helmet and safety gear.

Finalists must pass a criminal background check to obtain California Law Enforcement Telecommunications System (CLETS) certification. Incumbents must successfully complete on-the-job training in CLETS operations, policies and procedures within six (6) months of appointment or as required by assignment.

Qualifications

Education:

Possession of a high school diploma or proof of successful completion of an equivalency test (G.E.D or California High School Proficiency Examination)

Experience

1. Two (2) years of public contact experience which must have included providing and/or verifying information on laws, rules, regulations, and procedures, or responding to client or customer complaints as a primary responsibility OR
2. Successful completion of two (2) years military service either on active or reserve duty OR
3. Six (6) months of experience as a class 8214 Parking Control Officer

License:

Possession of a valid driver license to be verified at the time of appointment.

Possession of a good driving record with none of the following occurrences during the two (2) year period preceding the application for employment filing date of August 20, 2026 and through the date of appointment:

- No convictions of California State Vehicle Code 20001 (leaving the scene of an accident involving bodily injury or death)

- No convictions of California State Vehicle 23103 through 23109 (reckless driving)

- No convictions of California State Vehicle 23152 - 23153 (driving under the influence of alcohol or drugs).

Substitution:

Thirty (30) semester or forty-five (45) quarter units from an accredited college or university which must have included at least fifteen (15) semester units or twenty-two (22) quarter units in any of the following areas: Psychology, Sociology, Criminal Justice, or Behavioral Science may be used to substitute one (1) year of above work or military experience.

Verification:

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements

Note Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Selection Procedures:
After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Minimum Qualification Supplemental Questionnaire (MQSQ)

Candidates will be required to complete a MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

Exam Component(s): (General Exam Process Information)

Written Multiple-Choice Examination (Weight: 100%)

Candidates deemed eligible and admitted to the examination process will be administered a written multiple-choice test designed to measure knowledge, skills and/or abilities in job-related areas which may include but not limited to: problem solving ability; human relations ability; ability to read, understand departmental policies and procedures, rules, instructions, codes, and city street maps; and ability to observe and recall street names, places and incidents

This is a standardized examination and, therefore, test questions and test answers are not available for public inspection or review. For your reference, a Multiple-Choice Test Preparation Manual is available on theDHR Website

Additional Information

Eligibility List/Score Report:

A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Director of Transportation or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be 24 months and may be extended with the approval of the Director of Transportation.

To find Departments which use this classification, please see the city’s Position Counts by Job Codes and Departments.

Training Program:

All new employees must successfully complete the training program, which consists of approximately two (2) weeks of classroom instruction, one (1) week of practical skills and scenario training, and one (1) week of vehicle training, as well as completion of a field training program. Employees must successfully pass each section before advancement to the next training phase. Training may include operation of a three-wheeled vehicle, instruction on parking and local traffic codes and regulations, directing traffic, and other related duties and functions. Written quizzes and a final test will be given during the training period. Failing a quiz will result in a retest, and failing a retest will result in immediate release (separation) from the position. Failing the final test will result in immediate release (separation) from the position.

Failure to satisfactorily complete any portion of the training program will result in release (separation) from the position.

Terms of Announcement:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at Careers with Purpose | City and County of San Francisco (sf.gov)]

The terms of this announcement may be appealed under Civil Service Rule 410.4. Such appeals must be submitted in writing to the San Francisco Municipal Transportation Agency ATTN: Human Resources Examinations and Classification Unit, 1 S Van Ness Avenue, 6th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at http://sfgov.org/civilservice/rules

Medical Examination/Drug Testing:

Candidates who are being considered for appointment may be required to pass a medical examination. Candidates who cannot meet the medical requirement will be placed under waiver until this requirement is met. The medical examination will be administered only to those applicants who are being considered for appointment.

Additional Information Regarding Employment with the City and County of San Francisco

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement
• SFMTA Employee Wellness Program

Where and How to Apply:

Applications for City and County of San Francisco jobs are only accepted through an online process:

1. Visit Careers with Purpose | City and County of San Francisco (sf.gov)
2. Type "8214" in the "Search by class or keyword" field.
3. Click the link to open the Job Announcement.
4. Select the “Apply Now” button and follow instructions on the screen.

Computers are available for the public (9:00 a.m. to 4:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor and at the City Career Center at City Hall, 1 Dr. Carlton B. Goodlett Place, Room 110.

Ensure your application information is accurate, as changes may not be possible after submission. Your first and last name must match your legal ID for verification, and preferred names can be included in parentheses. Use your personal email address. not a shared or work email. to avoid unfixable issues.

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email from notifications@smartrecruiters.com that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Exam Analyst Information: If you have any questions regarding the Exam Process, please contact the exam analyst at Madeleine.Chanbanchong@sfmta.com Recruitment ID: CBT-8214-T00148 / REF60228T

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.