Job Description

Parking Compliance Officer

Tracking Code: req2269

Faculty/Department: Office of Ancillary Services

Number of Positions: 2

Appointment Type: Full-Time Continuing

Hours of Work: 35 hours per week

Salary Range: Level 5 - Starting Salary, Step 1 $59,797

Posting Date: October 15, 2026

Closing Date: October 21, 2026 (11:59 pm EST)

Job Summary: Parking Services is a joint service supporting both Ontario Tech University and Durham College across multiple locations, including the shared North Oshawa campus, Ontario Tech’s downtown Oshawa campus, and Durham College’s Whitby campus. The Parking Services team works across both institutions to provide consistent, customer-focused parking services to students, employees, visitors and the broader campus community.

The Parking Compliance Officer helps ensure the safe, orderly and effective use of campus parking facilities by monitoring parking areas, supporting compliance with parking regulations and payment requirements, and providing professional front-line assistance to customers.

This is an active, field-based position that involves driving, walking and working outdoors throughout the year. Compliance Officers patrol parking facilities across the North Oshawa campus, Ontario Tech’s downtown Oshawa campus and Durham College’s Whitby campus. The successful candidate will be comfortable working independently, using technology in the field, applying policies consistently and interacting professionally with customers—including during difficult or potentially challenging situations. This position is an on-campus, in-person role.

The successful candidate will be required to work between all three campus locations and must arrange their own transportation to and from work locations. A mix of weekday, evening and weekend shifts will be required.

Responsibilities/Accountabilities:

In this role, you will:

• Conduct regular patrols of university and college parking facilities either on foot or using a vehicle equipped with Licence Plate Recognition (LPR) technology.
• Monitor compliance with parking permits, payments and regulations and issue parking violation notices or tow warnings when appropriate.
• Identify and document suspected fraudulent or stolen permits and other parking irregularities.
• Support vehicle immobilization and towing processes when required.
• Serve as a first point of contact for customers in parking areas, providing assistance with wayfinding, payment options, permits, parking citations, and immobilized or towed vehicles.
• Provide clear, respectful explanations of parking rules and violations and help customers resolve routine payment or permit issues.
• Use customer-service, conflict-resolution and de-escalation techniques when dealing with difficult interactions.
• Participate in the parking appeals process as required.
• Monitor parking equipment, signage, pay stations, LPR systems and other infrastructure and report operational or safety concerns.
• Perform basic troubleshooting of LPR equipment and other parking technology in the field and coordinate service or maintenance requests when needed.
• Maintain accurate activity logs, incident reports and other operational documentation.
• Assist with basic vehicle and equipment maintenance, including fueling, mileage tracking and monitoring supplies.
• Assist with traffic direction and vehicle flow during high-volume periods and campus events.
• Support temporary parking arrangements and respond to changing operational conditions during events.

Working Environment:

This is a field-based position that requires regular driving and LPR monitoring, as well as frequent walking, standing and entering and exiting a vehicle throughout the workday. Parking Compliance Officers work outdoors throughout the year and must be comfortable working in a variety of weather conditions, including periods of extreme heat and cold. The position may also involve moving signs or equipment and performing basic troubleshooting of equipment in the field.

Because this is a front-line compliance role, the position also involves regular interaction with customers who may be upset or frustrated. The successful candidate must be able to remain calm, professional and respectful while explaining parking requirements and applying established policies consistently.

Required Skills:

The following technical skills are required:

• Proficient with Microsoft Office and Google Workspace, OpsComm, HONK, Parknet Parking Management System hardware, Logic Control Parking Management software.
• Experience using LPR Technology, SurVision and Zebra printers.

You are someone who:

• Provides professional and respectful customer service, even in challenging situations.
• Has strong conflict-resolution and de-escalation skills.
• Can apply policies and procedures consistently and exercise sound judgement in the field.
• Is comfortable working independently and making decisions in real time.
• Has strong attention to detail and accuracy.
• Is comfortable using technology, including tablets, mobile phones, radios and parking-related systems.
• Has working knowledge of Microsoft Excel, Word and Outlook.
• Can accurately document incidents, observations and interactions.
• Is dependable, adaptable and able to respond to changing operational needs.

Required Education:

• Completion of high school.
• Municipal Law Enforcement Officer (MLEO) certification is preferred.
• A combination of relevant education and experience may be considered.

Required Experience:

• Up to one year of relevant experience is required.
• Previous experience in parking compliance is required.
• Experience using Licence Plate Recognition technology is required.
• Knowledge of parking bylaws and regulations is an asset.
• A valid Ontario Class G driver's licence with a clear driver's abstract is required.

How to Apply:

Interested candidates should submit in electronic format a covering letter and their resume. Applications will be accepted until October 21, 2026 or until a suitable candidate is found. We appreciate all applications received; however, only those candidates selected for an interview will be contacted.

This position falls within the bargaining unit represented by the Ontario Public Service Employees Union (OPSEU) and will be subject to the terms and conditions of the collective agreement between the university and the OPSEU. To the extent that policies are not included in the collective agreement, employment will also be governed by the university’s policies which may also be found on our website https://ontariotechu.ca and which may be amended from time-to-time.

Ontario Tech University is actively committed to equity, diversity, inclusion, indigenization and decolonization (EDIID), and welcomes applications from all qualified candidates, while especially encouraging applications from First Nations, Metis, Inuit peoples, Indigenous peoples of North America, racialized persons, persons with disabilities, and those who identify as women and/or 2SLGBTQ+. All qualified candidates are encouraged to apply; however, Canadian citizens, permanent residents, Indigenous Peoples in Canada, and those eligible to work in Canada, will be given priority.

Ontario Tech University respects people's different needs and therefore will take all reasonable steps to ensure accommodation for applicants where appropriate. The University is also committed to ensuring that confidentiality is maintained throughout all aspects of the recruitment cycle.

If you require accommodation, please contact Julie Day, Health and Disability Management Specialist. For more information about the universities policies for accommodating employees with disabilities please review the university’s Accessibility Policy

The university acknowledges the lands and people of the Mississaugas of Scugog Island First Nation which is covered under the Williams Treaties. We are situated on the Traditional Territory of the Mississaugas, a branch of the greater Anishinaabeg Nation which includes Algonquin, Ojibway, Odawa and Pottawatomi.

Job Location: Oshawa, Ontario, Canada

Expected Start Date: 11/1/2026