Job Description
We are seeking a customer-focused and professional Call Center Representative to join our team. The ideal candidate will handle inbound and outbound calls, assist customers with parking inquiries, resolving complaints, and providing the correct information to resolve their issue, and ensure a positive customer experience. The successful candidate will possess strong communication skills, problem-solving abilities, and a commitment to delivering exceptional service.
Pay: $17.05 hour
The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.
This position is ideal for individuals who enjoy helping customers, solving problems, and supporting parking operations through exceptional customer service.
Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members
A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 42A, 92S, YN, LS, 0100, 3F1X1, 3F5X1
Key Responsibilities
- Answer inbound customer calls and respond to inquiries in a timely and professional manner.
Make outbound calls for escalations only.
- Resolve customer concerns, complaints, and issues while maintaining a high level of customer satisfaction.
- Accurately document customer interactions in the company database.
- Provide information regarding parking structures.
- Escalate complex issues to supervisors regarding their parking garage.
- Meet or exceed established performance metrics, including quality, productivity, and customer satisfaction goals.
- Maintain confidentiality and comply with company policies and procedures.
Troubleshooting with parking ticket issues, payment issues, online reservations,
Provide information on parking locations, rates, operating hours, special event parking, and transportation options.
• Maintain an assigned work area, which may be a business entrance, and performs housekeeping duties to ensure cleanliness and adhere to safety policies
Preferred Skills
Skills and Competencies
- Excellent customer service orientation
- Active listening and problem-solving skills
- Conflict resolution and de-escalation techniques
- Data entry accuracy
- Time management and multitasking
- Ability to work in a fast-paced environment
- Professional phone etiquette
Team collaboration
Performance Metrics
- Call quality scores
- Customer satisfaction ratings
- Average response and handling times
- First-call resolution rate
- Attendance and reliability
- Productivity and accuracy standards
Working Conditions
Office-based
- Extended periods of sitting and working on a computer.
- Frequent use of telephone and headset equipment.
Schedule: 18-24 hours per week, Flexible Schedule requires. Weekends Mandatory
Qualifications
- High school diploma or equivalent required; associate or bachelor's degree preferred.
- Previous customer service or call center experience preferred.
- Strong verbal and written communication skills.
- Excellent active listening and problem-solving abilities.
- Proficiency with computers, and Microsoft Office applications, Microsoft Teams experience.
- Ability to multitask and work in a fast-paced environment.
- Strong attention to detail and organizational skills.
- Ability to work on flexible schedules, including evenings, weekends, and holidays as needed.
ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.
ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.
ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.
ABM directs all applicants to apply at
www.abm.com/careers ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.
