Job Description

JOB TITLE: Parking Entrance Ambassador

Bank of America Plaza – Downtown Los Angeles (DTLA) We are seeking friendly, energetic team members who take pride in delivering an outstanding first impression. As a Parking Entrance Ambassador, you will play a key role in our parking operations team—serving as the welcoming face of Bank of America Plaza and ensuring all guests feel acknowledged, assisted, and valued.

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

This position is Full Time Union in Downtown Los Angeles Schedule: Monday to Friday, 7:00 a.m. to 3:30 p.m. (subject to change)

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members

A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 88M, 31B, LS, 3531, 5811, 3P0X1, 2T1X1

• Greet all incoming traffic with a warm, professional, and enthusiastic presence (smiles, hand waves, “good morning/afternoon”). • Provide exceptional customer service to parkers, tenants, and visitors—going above and beyond to create a welcoming experience. • Maintain a visible presence at the parking entrance at all times. • Assist visitors with directions, parking questions, and general inquiries. • Help maintain cleanliness and organization of the entrance and surrounding areas. • Report equipment issues, safety concerns to parking office. • Support daily operations, including assisting at exit lanes when required. • Assist with special events and community engagement initiatives.

• Minimum two (2) years’ parking experience. • Excellent verbal and communication skills • Professional manner, attitude, appearance and dependability are a MUST. • Able to solve customer complaints in a professional manner. • Valid driver’s license, current insurance, and a clean driving record. • Ability to multitask, think clearly, and make sound decisions in a fast-paced environment.