Job Description

The Parking Ambassador is a highly visible, customer-focused role responsible for delivering exceptional customer service while supporting safe, efficient, and compliant parking operations. This position serves as a friendly and knowledgeable point of contact, creating positive experiences through proactive assistance, clear communication, and respectful engagement with the public.

Pay: $22.00 an hour

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit

ABM Employee Benefits | Front Line Team Members (English)

ABM Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM) (Español)

• Deliver excellent customer service by greeting, assisting, and engaging with customers in a friendly and professional manner
• Provide clear guidance on parking locations, rules, payment methods, and wayfinding
• Proactively approach customers to offer help and resolve questions before issues arise
• Monitor parking areas to encourage compliance through education and courteous interaction
• Handle customer concerns or complaints calmly, professionally, and with empathy
• De-escalate conflicts using strong communication and problem-solving skills
• Support special events, peak traffic periods, and high-volume locations
• Issue warnings or notices when necessary while maintaining a customer-first approach
• Report safety hazards, maintenance issues, or suspicious activity promptly
• Use handheld devices or mobile applications to document interactions and complete reports
• Represent the organization positively at all times through appearance, attitude, and conduct

• High school diploma or equivalent
• Demonstrated excellence in customer service in a public-facing role
• Strong verbal communication skills with the ability to explain policies clearly and courteously
• Ability to remain professional, patient, and composed in challenging situations
• Ability to walk and stand for extended periods and work outdoors in various weather conditions
• Basic proficiency with mobile devices or handheld technology
• Reliable transportation and dependable attendance

Preferred

• Previous experience in customer service, hospitality, parking operations, or community-facing roles
• Bilingual (English/Spanish or other languages)
• Familiarity with local parking regulations or municipal ordinances

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.

ABM directs all applicants to apply at www.abm.com/careers ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.
For more information, visit www.abm.com