WHO WE ARE We are more than a nonprofit organization. We are a ministry of service that includes nearly 500 paid, professional employees dedicated to helping those in need to rebuild their lives and reach their full potential. Founded locally in 1911, the Northern California & Northern Nevada affiliate of Volunteers of America (VOA-NCNN) is one of the largest providers of social services in the region, operating more than 40 programs including housing, employment services, substance abuse, and recovery services to families, individuals, veterans, seniors, and youth. In fact, VOA-NCNN provides shelter or housing to over 4,000 men, women, and children every night.
OUR MISSION: To change individual lives, instill hope, increase self-worth and facilitate independence through quality housing, employment, and related supportive services. Volunteers of America Northern California & Northern Nevada inspires self-sufficiency, dignity, and hope by providing critical health and human services to thousands of vulnerable individuals and families across Northern California & Northern Nevada.
PROGRAM AND LOCATION VOA-NCNN, a Certified Great Place to Work, is recruiting for full-time Support Staff for the Family Shelter at our Parker House program. Parker House is an 85-bed facility providing short-term emergency housing (up to 30 days) and intensive supportive services for homeless families with dependent children. Full-time employees (working 30 or more hours a week) are eligible for a benefits package that includes paid holidays, vacation, sick pay, health, dental, vision, life, and short-term disability insurance coverage.
The Support Staff is responsible for assuring quality service in a safe, non-judgmental manner to all program participants compassionately and professionally as it relates to the specific program objectives. Objectives include supportive interaction with program participants and team members, assessment of participant’s needs, supporting the safety and the integrity of all residents, and performance of all work duties as required. Work is performed in a cost-effective and service-oriented manner as it relates to established organizational standards.
OBJECTIVES/ACTIVITIES:
A. Responsible for performing daily work requirements to achieve established objectives of the department.
B. Responsible for assistance with client
C. Responsible for all areas of daily program maintenance in compliance with company
D. Responsible for the assistance of training and development of new
E. Responsible for self-development.
EQUIVALENT EDUCATION AND EXPERIENCE
This position requires demonstrated ability to communicate and comprehend oral and written instructions and to provide services to clients without ethnic or social prejudices. It requires general knowledge of issues and challenges unique to homelessness, substance abuse, young adults, minorities, and people with disabilities. Must be able to utilize a range of interventions to work with clients with varying needs and levels of functioning. Must have the flexibility to work irregular hours and have the willingness to function as a team member. Computer skills required. Must pass all required background clearances in accordance with agency, County, State, and federal standards. CPR/First Aid certification is required within 90 days of employment. Completion and maintenance of all required training and health clearances.
SPECIFIC SKILLS REQUIRED:
Teamwork skillsOral and written communication skillsAbility to assist other peopleOrganizational skillsComputer skillsAnalytical and decision-making ability
PHYSICAL REQUIREMENTS:
Lift and move up to 50 poundsStand, walk, bend, stoop, and sit frequently Kneel occasionallyClimb stairs regularlyPhysically able to safely maneuver weight distribution of a client in an emergency situation
USD $19.57 - USD $21.36 /Hr.
Volunteers of America is a national, nonprofit, faith-based organization providing local human service programs, as well as opportunities for individual and community involvement.
Established locally in 1911, Volunteers of America Northern California & Northern Nevada's ongoing mission to reach and uplift all people has expanded to include families with children, seniors, the homeless, former foster youth, and people with substance abuse issues. Our goal? To end homelessness, support the most vulnerable populations and transform the community into a better place.
Our professional staff currently operates more than 40 locally managed and delivered programs. Services provided include food and shelter, counseling, independent living and parenting skills, substance-abuse treatment and rehabilitation, and job training. Learn more about us.
