Job Description

Join Our Team as a Parcel Room Operative

Are you organised, detail-oriented, and committed to providing exceptional customer service? We’re seeking a dedicated Parcel Room Operative to join our team in a thriving residential development. In this role, you’ll oversee the smooth receipt, storage, and distribution of parcels, ensuring secure handling and a high level of service to our residents.

• Location: London (EC1V) - Please ensure you live no more than a 45-minute commute from the site.
• Annual Salary: £27,583
• Hours/Working Pattern: 4 on 4 off, 8am-8pm.

Key Responsibilities:

Parcel Management:

• Receive, log, and sort incoming parcels accurately for easy resident retrieval.
• Organise storage areas to maintain efficiency, accessibility, and security.
• Notify residents of parcel arrivals and assist with timely collection, verifying identification when needed.
• Handle oversized, fragile, or valuable items with appropriate care and attention.
• Coordinate with courier services to address any delivery concerns or delays.

Customer Service:

• Provide a welcoming, courteous, and professional service to residents collecting parcels.
• Assist with inquiries on package storage, location, and retrieval, and communicate parcel-related policies.
• Support residents in using parcel collection systems or lockers within the development.

Administrative & Building Support:

• Maintain precise records of parcel deliveries, collections, and any discrepancies.
• Report issues within the parcel storage area to management.
• Conduct regular checks to keep the parcel area organised, clean, and secure.
• Address parcel-related issues or complaints promptly and efficiently.

Health & Safety:

• Follow all health and safety protocols to ensure a safe working environment.
• Assist with emergency procedures as required, prioritizing the safety of residents and packages alike.

Skills & Experience:

The ideal candidate will have:

• Previous experience in parcel handling or customer service within a residential or commercial setting.
• Familiarity with package tracking systems (preferred but not essential).
• Basic knowledge of health and safety practices.

Skills:

• Excellent time management and task prioritization.
• Strong interpersonal skills, with the ability to build positive relationships with residents and clients.
• Proficient communication skills, both verbal and written.
• Good computer literacy, particularly in Microsoft Office (Excel, Word, and Outlook).

Behaviours:

• Accountability: Taking ownership to see tasks through to resolution.
• Thoroughness: Paying close attention to detail in every task.
• Commitment: Taking pride in making a positive impact.
• Positivity: Bringing a can-do attitude to all aspects of the role.
• Curiosity: Continuously learning and suggesting improvements.

Requirements:

• Legal eligibility to work in the UK.
• Competence in Microsoft Office applications.
• A good standard of education (essential).