Vinted

Parcel Point Operative

Vinted  •  Utrecht, NL (Onsite)  •  3 days ago
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Job Description

Brief info about Vinted

Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and lifestyle items, giving each piece a second life – or even a third.
The Vinted Group is made up of three business units that support this mission:

Vinted Marketplace is Europe’s leading platform for second-hand fashion and a go-to destination for all kinds of pre-loved items, with a growing range of categories. Our platform connects millions of members across 20+ markets, helping great items find a new life.

Vinted Go enhances the shipping experience with a vast network of over 500,000 pick-up and drop-off points, partnering with more than 60 carriers across Europe, with added services like item verification for peace of mind on high-value pieces.

Vinted Pay is the newest part of the Vinted Group, dedicated to bringing secure, reliable payments to buyers and sellers across Europe. Seamlessly integrated into the Vinted app, it helps keep every transaction safe, efficient, and easy for our members.

Founded in 2008 in Lithuania, Vinted began as a way for friends to find new homes for clothes they no longer needed. In 2019, we became Lithuania's first unicorn! Today, our headquarters remain in Vilnius, and we've grown with offices across Europe, supported by a team of over 2,000 people. Our backers include Accel, EQT Growth, Insight Partners, Lightspeed Venture Partners, Sprints, and TPG.

Information about the position

VintedGo has opened its very own parcel centres in Utrecht, Paris and Bordeaux. At the centre, Vinted parcels can be collected and dropped-off by customers. As parcel centre operative in Amsterdam, you help customers with their parcels, receive and return parcel bags to drivers, and proactively communicate with colleagues to further improve the centre.

In this position, you’ll

  • Assist customers with dropping off and picking up their parcels.
  • Facilitate drivers in the drop-off and pick-up of bags.
  • Provide guidance and support to customers experiencing issues with their shipments.
  • Maintain a tidy and organized work environment.
  • Communicate effectively with other team members to ensure smooth operation.
  • Communicate with the representatives of other carriers shipped at the point.
  • 7 months fixed term contract.
  • 40h per week.

About you

  • Proficiency in English. Dutch is an advantage.
  • Excellent customer service skills.
  • Ability to represent a brand in a professional and friendly manner.
  • Prior experience in a similar role is advantageous.
  • Good organisational abilities and attention to detail.

Work perks

  • Pension plan with a total contribution of 12%, 8% by the Company and 4% by employee
  • Digital mental and emotional health support and Employee Assistant Program (EAP)
  • A personal monthly budget for shopping on Vinted
  • Discounted gym membership with ClassPass
  • Daily lunch benefit per working day
  • Frequent team-building events
  • 25 days of paid annual leave
  • An NS mobility card

Working at Vinted

Individual Learning Budget

We invest in your professional growth! As part of our commitment to continuous learning, we offer an annual learning budget to support your personal and career development through courses, certifications, workshops and more.

Equal Opportunity

The Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities and life experiences. At Vinted, all applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic.

Vinted

About Vinted

Vinted Marketplace is the largest online international C2C marketplace in Europe dedicated to second-hand fashion, with a growing member base of millions registered members spanning 20+ markets in Europe and North America. With a mission to make second-hand the first choice worldwide, Vinted enables people to sell and buy second-hand clothes and lifestyle items from each other, helping give those items a second or even third life.

Vinted Go is a new brand and business from Vinted, and focused on developing products and solutions for more seamless shipping and delivery across Europe. Vinted Go has connected more than 40 carriers and more than 200,000 PUDO points across Europe to support the delivery of millions of parcels per year.

Vinted was founded in 2008 in Lithuania and in 2019 became the country’s first Unicorn. Today Vinted is still headquartered in Vilnius, with offices in Amsterdam, Berlin, Hamburg, Kaunas and Paris and over 2,000 employees. It is backed by six leading venture capital firms: Accel, Burda Principal Investments, EQT Growth, Insight Partners, Lightspeed Venture Partners, and Sprints Capital.

Industry
IT & Software
Company Size
1,001-5,000 employees
Headquarters
Vilnius, LT
Year Founded
2008
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