Job Description

• Post-Secondary school education or equivalent combination of education and experience
• 2 years of related administrative support experience or equivalent work experience
• Proficient in Microsoft Word, Excel, Outlook and Access
• Excellent customer service and communication skills, both written and verbal
• Able to perform in a professional and thorough manner with a minimum of supervision
• Strong judgement in handling both sensitive and confidential information
• Ability to work in a fast paced, highly regulated, team environment
• Demonstrate safe work practices
• Proof of mandatory immunization as specified by the Ontario Ambulance Act
• Acceptable Police Records Check including Vulnerable Sector Screening
• Valid G Driver’s License and Acceptable Driver’s Abstract

• Knowledgeable in medical operations and terminology of medical equipment
• Working knowledge of Paramedic computer software programs iMEDIC, eSchedule, and Prehos
• Current First Aid/ CPR certificate

• To provide back up, clerical and administrative support services to Administrative Assistants, Paramedic Chief, and Deputy Chief’s.
• Daily maintenance of scheduling and filling shifts for all staff through eSchedule.
• Reception duties for the department, including answering the telephone, transferring calls, relaying messages and general office duties.
• Work collaboratively with Community Paramedicine programs team members and partners to help with administrative duties which may include organization of seniors programs, mass CPR events, mall displays, post-surgical visits, school information sessions, media events, remote home monitoring, physician letters, requesting physician orders etc.
• Function within innovative programs including palliative, COVID-19 care and assessment, immunization, mental health, chronic disease remote monitoring, youth, downtown outreach, CPLTC, and others as assigned.
• Interact, collaborate and cooperate with members of the health care team, other emergency care providers, the public and patients in a professional manner.
• Assist in collecting data to support the monitoring and evaluating programs.
• Assist in analyzing statistics, completion of reports, creation of flow charts.
• Scheduling intakes, appointments, and meetings within the CP program.
• Filling stock orders for stations and office supplies.
• Preparation and updating all manuals (P&P, H&S, Disaster Plan, etc.).
• Preparation of Service Agreements, maintain and update documents associated with operation of the department.
• Maintain calendars and schedules for the department.
• Carry out special projects and other duties as assigned