Job Description

Job Purpose

As a Paralegal Apprentice within our Serious & Catastrophic Injury team, you will play an important role in supporting claims handlers by providing both legal and administrative assistance. This position offers a unique opportunity to gain exposure to a wide range of legal practices. You will work closely with experienced solicitors, paralegals, and managers, learning to handle legal matters and gradually taking on more complex tasks. Throughout the 18-month apprenticeship, you will develop the skills needed to prepare cases for litigation and navigate the litigation process.

You will complete the Level 3 CILEX Paralegal Apprenticeship qualification whilst also developing the “on-the-job” skills required to build the foundations of a successful career.

In addition to the tuition provided by the training provider, you will also receive training from the internal training team to ensure that your skills are kept up to date.

You will learn about:

• The legal and regulatory requirements of the role
• The area of law relevant to the work that we do
• The skills of undertaking legal research and presenting your findings
• How to assist with legal matters and transactions
• Commercial understanding
• Ethics and professionalism in a legal context
• Personal effectiveness and self-management

Key Duties & Responsibilities

• Dealing with correspondence with clients, medical agencies, experts, third party insurers and any other relevant parties via email and telephone
• Producing, editing and drafting legal documentation and standard forms
• Handling confidential and sensitive information in line with data security protocol
• Drafting general correspondence and initial drafting of instructions
• Using MS packages to produce reports and statistics
• Data entry into the case management system and maintaining document filing systems
• Assisting claim handlers with the progression and completion of client files
• Carrying out basic and supervised legal research
• Understanding and utilising basic financial information
• Making and receiving telphone calls
• Any other administrative tasks, as required

Experience & Knowledge

• Minimum of two A-Levels, and Five GCSEs at grade C (or 4) or above, including English and Mathematics (or equivalent)
• High level of accuracy and attention to detail
• Enthusiastic and positive attitude with a general willingness to learn
• Highly organised and able to prioritise tasks according to urgency
• Strong written and verbal skills and able to communicate with colleagues at all levels, clients and third parties in-person, via email and telephone
• Ability to communicate appropriately, be patient and to express empathy towards clients who may have experienced serious injuries
• Ability to get along with others and work well as part of a team
• Good listening skills
• A commitment to developing a career in Law

Please note: this role involves reviewing evidence and documentation relating to serious injury claims, including photographs, CCTV, dashcam and video footage, medical records and police reports. Some content may contain graphic images or descriptions of serious or fatal injuries.

Here at Carpenters group diversity and inclusion matters, it is integral to our culture and we welcome applications from everyone. We celebrate difference and believe in equal opportunities for all.

About us

Here at Carpenters Group, we’ve been providing legal and insurance services across the UK for over 30 years.

We’ve grown from a small law firm into a 1500 people strong team made up of insurance professionals, legal experts and best in class corporate services, working across seven office locations.

We work in partnership with household name insurers to deliver a variety of fully outsourced claim solutions. We also represent individuals who need expert legal support.

As a great place to work our core values underpin how we behave. Our working environment is positive and informal, and we encourage people to work together to perform at their best.

We understand that our success as a business depends on the success of our people, which is why we invest in your training, development and social projects, helping everyone to connect and grow.

No matter what stage of your career, at Carpenters Group there is a place for you to achieve your potential.

Benefits

• 25 days' holiday per annum
• Hybrid working model (in relevant role)
• 2 x Volunteering days to support charitable initiatives
• Matched Giving – up to £250 matched for personal charity fundraising for a registered charity
• Medicash cash plan – claim back dental / physio / optical appointments
• My Medicash App – including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools
• Discounts and cash back on travel and shopping through Medicash extras
• Life Assurance Scheme (4 x salary)
• Pension scheme
• Funded driving theory test (in relevant role)
• Active network of Wellbeing Champions – providing mental health support
• Training and development opportunities
• Funded social events to connect with your colleagues
• Dress for your day policy