Job Description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

You are applying for a role with Landlord Action part of HFIS Limited – the group behind trusted brands such as mydeposits, Total Landlord Insurance, Property Redress, and Hamilton Fraser. HFIS Limited is part of Brown & Brown (Europe) Limited.

Working options | office-based with optional rotational remote working in line with divisional requirements / office based

Working pattern | full time

Working hours | 37.5 (Monday – Friday) hours per week

Reports to | Practice Manager

What we’re looking for:

Our Landlord Action Team is one of the UK’s best-known eviction and housing law specialists and as a Paralegal you will be assisting the legal team with everyday administrative responsibilities, therefore attention to detail and the ability to work in a fast-paced environment is a must.

You’ll be working closely with our Caseworkers, so you’ll be a natural at working in a team, cooperating with others and building effective working relationships.‍

As a Paralegal, you’ll be contacting clients, providing updates and answering enquiries, so we need people who are passionate about delivering excellent customer service. This opportunity will provide you with the chance to learn new systems and see what it’s like to work in a busy legal environment, so a can-do attitude is essential.

Some of the things you'll get up to:

• Opening post, scanning and uploading to the correct files using the case management system
• Managing all client enquiries in line with service level agreements
• Maintaining contact with clients throughout the legal process
• Monitoring internal mailboxes, responding and forwarding emails to the correct person(s) when needed and recording on the case management system
• Carrying out billing and invoicing tasks
• Using our case management system to carry out administrative tasks and record information
• Attending legal seminars and events on behalf of Landlord Action
• Carrying out administrative duties requested by the Management Team

We’d like you to have:

• An excellent level of English, together with strong numerical and communication skills
• Excellent customer service skills
• Attention to detail ensuring that high standards of quality are consistently maintained
• Drive and self-determination with the ability to find and implement solutions to problems
• Ability to plan and organise making effective use of time and resources
• Sound knowledge of Microsoft Office packages including Excel, Word and PowerPoint and the ability to learn new systems and processes as required

Benefits:

• 23 days holiday + UK bank holidays
• Life assurance
• Private health care for you and dependents
• Employee assistance programme, including GP line, cashback for treatments, advice line
• Season ticket loan
• Rental deposit loan
• Annual leave purchase scheme
• As part of the HFIS Group, access to discounted personal insurance is available

At HFIS we value development and progression of all our people and so we also offer financial support for studying towards professional qualifications plus study time. As a teammate you will also benefit from a wide variety of high-quality in-house and external training.

We have a relaxed and friendly environment, and our dress code reflects this.

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.