Job Description

Department: Operations

Status: Non-Exempt

Reports To: General Manager

Team Manager - Panera

What We Do

At Applegreen, we Refresh Travelers on their Journey…. ApplegreenUSA operates over 80 travel plazas across the Northeast and Midwest that provide convenience, comfort, retail, and an extensive range of delicious food options such as Auntie Anne’s, Burger King, Chick-Fil-A, Cinnabon, Dunkin Donuts, Panda Express, Panera, Popeyes, Pret, Shake Shack, Starbucks, and many more.

Our Core Values

Our Core Values are what we stand for. They guide and motivate our attitudes and behaviors to our customers, our suppliers, our business partners, and each other.

• Our customers and communities are at the heart of everything we do.
• We value and develop our people
• We are driven by pace, passion and performance.
• We seek opportunities and embrace change

Benefits

• Flexible Schedules
• Medical/Dental/Vision Insurance
• Paid Time Off
• 40(k) with Company Match
• Earned Wage Access – Pay on Demand
• Education Assistance
• Employee Referral Bonus
• Meal Discount During Shift
• Pet Insurance

What You’ll Do

Panera Team Managers make every shift shine by building a culture of Warmth, Belonging, Growth and Trust!

You are key to the success of your bakery-cafe. You handle a wide range of responsibilities, all to ensure that both customers and associates have a great experience. Our Team Managers ensure that every shift is a great one—by developing our people, managing team performance, and building the warm, inclusive, authentic Panera team culture. As part of your bakery-cafe’s management team, you report directly to the General Manager or Operating Partner. Each Team Manager oversees a different part of the bakery-cafe, from food cost management to drive-thru, delivery, or catering operations where applicable

You will be responsible for leading shifts by ensuring team members provide exceptional customer service, thoroughly complete their job duties, and follow all brand standards & food safety requirements. This position is charged with assisting to train newly hired team members and monitoring for compliance with cash handling policies and procedures.

· Consistently provide friendly customer service by engaging in positive, helpful interactions with customers (travelers) and appropriately resolve customer complaints.

· Complete opening, daily and closing procedures/checklists in accordance with company policies/procedures.

· Operate point-of-sale (POS) system, accurately process & receive payment from customers, and follow all customer service and cash handling policies and procedures.

· Ensure proper food handling procedures are followed including wrapping, labelling, dating, stocking, storing, rotating, and checking temperature of products.

· Complete with a variety of kitchen-related tasks including prepping, thawing, cooking, packaging, wrapping, and cleaning.

· Stock, clean, and sanitize workstation and equipment.

· Actively cross-sell and up-sell products.

· Maintain a solid knowledge of products and services available in the plaza.

· Follow required brand standards, food safety requirements, as well as all company policies and procedures.

· Inform plaza leadership of any observations, concerns, or problems that are witnessed or experienced.

· Execute a variety of other tasks as assigned.

Essential Experience & Skills

• Cash handling and customer service experience required.
• Shift supervisor or leadership experience preferred.
• Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic, and outgoing manner.

Requirements

• Able to stand and walk for an extended period of time.
• Frequently bend, twist, lift and carry at least 40 pounds.
• Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers.
• Available to work a flexible schedule including days, nights, weekends, and holidays.
• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.

This is not an exhaustive list of all functions that may be required to perform, and the employee may be required to perform additional functions. Additionally, the job responsibilities may change at any time as necessitated by business demands. Equal Opportunity Employer (EOE), Minority/Female/Disabled/Veteran (M/F/D/V), and