Job Description

We’re the world’s leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere.

Worldpanel provides brands and retailers with a unique, 360-degree understanding of consumer behaviour across the globe. We are shopper-centric, continuously monitoring the purchase and usage behaviour through the largest omnipanel in the world. With unparalleled datasets, pioneering technology and expert analysts, we partner with brands and retailers of all sizes, empowering them to reimagine what’s possible, and change the landscape to create a better, healthier, more sustainable and inclusive world.

Job Details

At Worldpanel by Numerator, we believe tomorrow’s success starts with today’s market intelligence. We empower the world’s leading brands and retailers with unmatched insights into consumer behaviour and the influencers that drive it.

Numerator, a data and tech company serving the North American market research space, has combined with Worldpanel, to create a new global consumer data company. This new company forms a powerhouse of technology enabled consumer insights from nearly five billion consumers worldwide, driving innovation and strategic solutions for thousands of customers.

Join us in this groundbreaking venture and be part of a team that shapes the future of market research.

Role's Mission

The role of a Panel Management Executive is vital in both recruiting and retaining Panelists for the long term. They are responsible for meeting the target quota set by the Project and Field Manager during the recruitment process. Ensuring the ongoing engagement of Panelists and encouraging regular scanning of their shopping trips are among their primary duties. Additionally, they must be readily available to address any concerns or issues that Panelists may encounter along the way.

Reasonable Adjustments

Worldpanel by Numerator is committed to offering equal opportunities to all individuals including during the recruitment process. If you require any reasonable adjustments or assistance, please advise us in advance of your interview so that we can make the necessary arrangements.

Key Responsibilities:

Panel Management Executives (PMEs) serve as the primary representatives of the company. Their main objective is to provide comprehensive information about the KWP Panel and the company to the Panelists. They are entrusted with the responsibility of assisting Panelists and maintaining the positive image of the company. The following are their key responsibilities:

1. New Recruitments:

• Sourcing and recruiting potential Panelists based on the specific target criteria.
• Making Field visits on Field to Panelists Households to onboard and train the Panelists
• Gathering demographic data as per the provided script and finalizing the recruitment process. This may involve visiting Panelist households at their convenience to ensure accurate information.
• Introducing Panelists to the purpose and significance of their participation, aiming to spark their interest and willingness to join the Panel.
• Assisting Panelists in troubleshooting by demonstrating the functionalities of the PanelSmart App. Additionally, directing them to the company website for further information about the organization.
• Providing thorough guidance on how to scan products and effectively share the collected data.

2. Panel Engagement Activities:

• They are excellent listeners, engaging regularly with Panelists, showing empathy, and working proactively to resolve issues. They remain calm under pressure, even when dealing with frustrated or discouraged Panelists, and maintain a positive attitude to ensure every interaction ends on a better note.
• They have a strong understanding of the PanelSmart App (or equivalent tools), enabling them to guide Panelists through the platform and troubleshoot technical problems efficiently.
• They handle inbound and outbound calls, providing accurate and helpful responses to all questions or concerns. They use de‑escalation skills when dealing with dissatisfied Panelists, offering patient and solution‑oriented support.
• They clearly communicate company services, processes, and policies, ensuring Panelists understand the benefits and opportunities available to them.
• They regularly review Panelist data using GPM (Global Panel Management), provide updates when necessary, and ensure information is always accurate.
• They may conduct occasional household visits to offer training on new software, links, or platform updates, and to reinforce the importance of the Panelists’ contribution.
• They monitor engagement quality, checking receipt submissions and providing feedback to correct scanning mistakes or inconsistencies.
• They help motivate Panelists to participate consistently in activities such as PanelSmart quizzes, LinkQ studies, and monthly incentive programs.
• They provide re‑training whenever needed, ensuring Panelists remain confident and engaged in all required processes.
• They collaborate closely with Senior Panel Management Executives to improve recruitment efforts and enhance overall engagement.
• They keep accurate records of all interactions and update information in GPM systematically to maintain an organized and reliable database.

Key Capabilities

Your background will ideally look like this…

• Applicants must have at leats high school diploma or equivalent
• Demonstrating effective communication, both written and verbal.
• Exhibiting adeptness in active listening, ensuring a thorough understanding of customers' needs.
• Displaying exceptional interpersonal abilities and the capacity to build a strong rapport with customers.
• Maintaining a patient and empathetic attitude, providing reassurance and understanding to customers.
• Possessing strong time management and organizational skills, optimizing efficiency in handling tasks.
• Being adaptable and flexible, effectively navigating dynamic work environments.
• Thriving in fast-paced settings, managing high-pressure situations with composure.
• Demonstrating computer literacy, proficiently using various software and applications.
• Proficiency in Arabic and English (spoken and written)

We also value...

• This is an entry‑level role, and previous experience is not mandatory.
• However, experience in recruitment, customer engagement, or panel management is considered an advantage and may indicate strong transferable skills.
• Having the ability to speak multiple languages, particularly those commonly used by callers
• Possessing expertise in phone and software skills, being familiar with GPM, PanelSmart App, Nippo, and Zoiper.
• Exhibiting an in-depth knowledge of the company's products and/or services.

What We Offer:

• Remote work arrangement, complemented by occasional on‑site/field visits
• A dynamic and collaborative work environment
• Opportunities to work on impactful, multi-market research projects
• Ongoing learning and development support
• A chance to be part of a growing and innovative research operations team

Country

Saudi Arabia

Why join Kantar?

We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Kantar.