Job Description

At Hospice of the Piedmont, every interaction matters. As a Palliative Care Administrative Coordinator, you'll play a vital role in supporting patients, families, and healthcare providers by ensuring seamless communication, scheduling, and care coordination.

We're looking for a compassionate, organized professional who excels at building relationships, solving problems, and keeping operations running smoothly. If you enjoy helping others, thrive in a collaborative healthcare environment, and take pride in delivering exceptional service, we'd love to hear from you.

Responsibilities:

Patient Communication & Support

• Answer and manage incoming phone calls and messages.
• Serve as a primary contact for patients, families, and referral sources.
• Respond to routine inquiries and direct clinical concerns to the appropriate team member.
• Facilitate communication among patients, families, providers, and staff.

Scheduling & Care Coordination

• Schedule new and follow-up patient appointments.
• Maintain provider schedules and appointment calendars.
• Confirm appointments and communicate schedule changes.
• Support coordination of patient care activities and follow-up needs.

Patient Registration, Insurance & Billing Support

• Verify insurance eligibility and demographic information.
• Obtain and maintain patient consents and required documentation.
• Collect and update patient registration information, including Social Security and guarantor information as required.
• Support billing processes by ensuring accurate patient and insurance information.
• Assist with resolving registration, insurance, and billing-related issues.

Administrative Support

• Maintain accurate patient records and documentation.
• Process incoming records, correspondence, and forms.
• Assist with reports, data tracking, and other administrative duties

Qualifications:

• High school diploma or equivalent required.
• Prior administrative experience required; healthcare experience preferred.
• Knowledge of medical scheduling, insurance verification, registration, or billing processes preferred.
• Strong organizational, communication, and customer service skills.
• Proficiency in Microsoft Office and electronic medical record systems.

Core Competencies:

• Compassion and professionalism
• Excellent customer service
• Attention to detail
• Organization and time management
• Teamwork and collaboration
• Commitment to Hospice of the Piedmont's mission and values

Physical Requirements:

• Communicate by phone, writing, typing, speaking
• Prolonged screen-focused duties in a stationary position
• Lift up to 20 pounds
• Local and regional travel and work hours that will extend into the evenings and weekends when necessary

Hospice of the Piedmont is a non-profit, equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and patients served.

**Actual starting pay will be based on relevant experience and qualifications**