Job Description

The Customer Service Representative is responsible for developing and maintaining positive account relationships by functioning as an in-office customer service contact in order to meet customer expectations and increase profits.

Principle Duties and Responsibilities

• Works directly with customers or through 3rd party teams to ensure adequate production levels of product are present or scheduled for customer needs
• Works directly with customers and in house production and transportation management to coordinate order fulfillment
• Contact customers in accordance with proposed schedule and resolves concerns and problems
• Inspects product quality and monitor inventory levels
• Conducts price comparisons and communicates information as required
• Assists in the resolution of production scheduling conflicts.
• Assists in resolving accounts receivable problems and opportunities
• Prepares various reports and maintains records as required
• Performs other duties as required

Qualifications

• Minimum of an associate's degree preferred
• Minimum of one year of customer service experience
• Working knowledge of Microsoft Office, including Excel, Word, Outlook and other software for business applications