Job Description

About the position

Your Invitation to World of Banking!

We would like to offer unique learning experience that offers meaningful, practical work related to a student's field of study or career interest. ING internship gives you the opportunity for career exploration and development, and to learn new skills.

We are looking for a proactive, communicative and confident student to join our Client Facing team within Wholesale Banking Client Services.

This is a unique opportunity to gain hands-on experience in an international banking environment, where you will learn how we communicate with corporate clients, support their experience and cooperate with different teams across the organization.

As part of the Client Facing Team, you will work alongside colleagues who act as a key point of contact for our corporate clients and help ensure smooth and positive client experience.

What will you do?

As part of the Client facing Team, you will support our colleagues with activities that require communication, initiative and interaction with both clients and internal teams.

Your responsibilities will include:

• Supporting the client Facing Team with day-to-day operational activities

• Handling simple tasks received from internal teams

• Searching for and verifying appropriate client contact details

• Contacting existing corporate clients by phone as part of our client satisfaction follow up

• Providing clients with basic information about the survey and encouraging them to share their feedback

• Following up on assigned tasks and making sure they are completed in a timely manner

• Cooperating with colleagues across Client Services and other internal teams

• Contributing to a positive and professional client experience

What are we looking for?

• University students interested in gaining experience in an international corporate environment

• Very good command of English, both written and spoken (B2+)

• Strong communication and interpersonal skills

• Confidence and willingness to communicate with clients over the phone

• Proactive approach and willingness to take initiative

• Friendly and professional communication style

• Reliable, responsible and eager to learn

• Ability to work independently while being part of a team

• Availability to work 2-3 days per week (20 hours)

Previous banking experience is not required. Your communication skills, proactive mindset and willingness to learn are what matter most.

What do we offer?

• Real work experience in an international banking environment

• Hand-on experience with corporate client communication

• Opportunity to develop you communication, confidence and professional skills

• Exposure to how Client Services works in a large international organization

• Opportunity to work with experienced professionals and learn fast

• Friendly and dynamic team culture

Wage (gross)
8 EUR/hour

*possibility of full-time contract after one year as intern