Job Description

Job Title: PAH Alliance Executive (PAE) – Ethical Channel

Country: Thailand

Division: Human Health

Job Type: Permanent

Reports to: Franchise Lead

Works in close collaboration with Franchise Lead, and Cross-functional teams in understanding the healthcare environment of Pulmonary Arterial Hypertension (PAH), translating customer insights, developing a territory business plan, and building a strong partnership with PAH centers by offering innovative solutions in order to achieve the best standard of care for improving lives of PAH patients. Multi-stakeholders' engagement with healthcare professional team at PAH centers is required, as well as collaboration with cross functional teams to deliver key initiative, particularly to maximize access to treatment for PAH patients.

Responsible to build and ensure the implementation of robust territory & account business plans to address key pain points in the PAH patient journey and to meet business goals and objectives e.g. sales target, market share growth, effective call plan etc. for assigned territory of government hospital and private hospitals

Major Accountabilities

Territory Analysis and Planning:

• Has a deep understanding of PAH patient journey, Key customers (Physician and Nurses), external environment, and competitors of responsible territory
• Identifies the pain points and unmet needs in the PAH patient journey at account level and partner with cross functional teams on the development, design and implementation of the solutions
• Develops a territory & account business plan to identify opportunities and to ensure the achievement of business objectives e.g. listing plan, sales targets
• Data-Driven Analysis and Planning:
  • Collaborates with cross functional team to analyze both internal and external data to support business planning and implementation and capture accurate data on customer's side.

Business Execution:

• Develops deep specialist product and disease state knowledge in a specific therapeutic area and leverages this to support sound clinical discussions with target HCPs
• Implements a territory and account business plan to achieve assigned targets (both sales & qualitative)
• Coordinates with Franchise Lead and relevant Cross functional team to deploy approved promotional materials and activities; coordinates direct promotion programs.
• Complete product listing process in hospital with identified PAH centers
• Update customer database and target segmentation continuously
• Executes effective call plans by developing individualized and orchestrating the Omni-channel Customer Engagement (OCE) plan.
• Display professional engagement during interaction with customers and bring better health outcomes for HCPs and PAH patients

Tracking and Monitoring:

• Successfully complete all training requirements, including product examinations
• Tracks and monitors business plan implementation and objectives e.g. sales target, market share growth, budget management (monthly, quarterly and YTD) and prepares sales forecasting / planning
• Maintain accurate customer call records and ensure all data entered into Veeva system
• Reporting in timely & accurate manner

Ethics and Compliance:

• Works within Integrity & ensures all processes are done in compliant with company’s medical-legal and compliance framework / SOP and ensures those around him/her do the same

Required Qualifications

• Education: Bachelor’s Degree in Pharmacy, Science, or related field
• Languages: Fair command of English communication

Required Experience and Skills:

• Preferable at least 2 years of relevant experience in sales/customer-facing with preference in the healthcare/pharmaceutical industry
• Experience in cardiology, pulmonology or rare disease business is preferred
• Be able to travel, country work, after hours and occasional weekend work
• Be able to understand customer needs and gaps with strong customer focus
• Experience within the pharma industry in identifying patient journey, implementing customer solutions and digital innovation to address pain points and leading better healthcare outcomes are preferable
• Strong and proactive business result focus and proven ability to provide insights that increase business growth
• Positive attitude with growth mindset, speak-up and constructive feedback
• Proven team player and able to work with all cross-functional teams

Required Skills:

Account Management, Account Management, Account Planning, Adaptability, Business, Business Planning, Cross-Functional Collaboration, Customer Feedback Management, Customer Insights, Hospital Sales, Interpersonal Relationships, Lead Generation, Market Analysis, Market Share Analysis, Pharmaceutical Sales Training, Pulmonary Arterial Hypertension, Sales Calls, Sales Metrics, Sales Pipeline Management, Sales Presentations, Sales Process Management, Sales Territory Management, Sales Training, Stakeholder Engagement, Strategic Initiative {+ 1 more}

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

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Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

05/31/2026

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