Job Description

Set along the dazzling Bosphorus waterfront in the historic district of Karaköy, The Peninsula Istanbul provides a showcase for both vibrant Turkish culture and superlative hospitality within Galataport, a new waterfront revitalisation project. The hotel is comprised of four exquisite buildings – three of them historic and beautifully restored – and welcomes guests arriving by land or sea.

• An exceptional opportunity to join our high-profile hotel in Istanbul.
• The Peninsula Hotels espouses luxury service, dedication to our customers, and commitment to our employees.
• Be a part of the highly experienced team.

Key Accountabilities

• Greet all arriving and departing guests as they enter and leave the Hotel.
• Welcome guests in the forecourt and support the team in assisting guests in getting in and out of vehicles.
• Maintain close guest contact, and when receiving guest feedback, ensure to elevate feedback to the Management team for recovery to exceed guest expectations, in keeping with the Peninsula Service Principles.
• Ability to give information and directions about Istanbul to guests and to drivers.
• Keep the driveway and lobby safe, clean, and clear.
• Handle errands for guest needs.

General requirements

• Thorough knowledge of customer service techniques, with a passion to deliver excellent experiences.
• Possess experience within the Front Office in a similar capacity a good understanding of hotel operations and services.
• Confident conversationalist always engaging with guests and colleagues.
• Excellent time management and organization, ability to multi-task, highly adaptable, naturally positive.
• Flexibility and capability of working under pressure.

We would be delighted to receive your CV and will liaise directly with suitable applicants.