Job Description

What we're looking for:

Are you an extroverted and eloquent professional who thrives in a fast-paced environment? We are seeking a Padel and Beach Club Host to be the vibrant face of our prestigious Padel Beach Club at a luxurious hotel. In this dynamic role, you will create unforgettable experiences for our esteemed guests while blending your passion for hospitality and sport.

What you will bring:

• Exceptional Guest Engagement Skills: Create a welcoming atmosphere that makes every visitor feel valued and included.
• Court Management Expertise: Facilitate court bookings, ensuring smooth operations and optimal guest satisfaction.
• Event Coordination Abilities: Organize exciting events that enhance the Padel experience and foster community engagement.
• Strong Communication Skills: Effectively convey game rules, provide guidance, and interact with guests and team members with clarity and enthusiasm.
• Passion for Padel: A genuine love for the sport, along with knowledge of its rules and techniques, to assist guests in their gameplay.

Minimum requirements:

• Educational Background: A high school diploma or equivalent; a degree in hospitality, sports management, or a related field is preferred.
• Experience: Previous experience in a customer service role, particularly in a sports or hospitality environment, is highly desirable.
• Knowledge of Padel: Familiarity with Padel as a sport, including rules and techniques; certification in Padel coaching or similar is advantageous.

Skills:

• Guest Engagement: Ability to connect with guests and create memorable interactions.
• Court Management: Proficiency in managing court schedules and bookings efficiently.
• Event Coordination: Experience in planning and executing events that elevate the guest experience.
• Game Assistance: Capability to provide guidance on gameplay and rules to enhance guest enjoyment.
• Customer Service Excellence: A commitment to delivering outstanding service at all times.
• Team Collaboration: Work effectively with colleagues to foster a supportive team environment.
• Facility Maintenance: Ensure the club facilities are well-maintained and welcoming.
• Promotion of Services: Actively promote club services and events to enhance participation.
• Feedback Collection: Gather guest feedback to continually improve services offered.
• Adherence to Policies: Follow all operational policies and procedures diligently.

Why join us?

This role is an incredible opportunity to be part of an esteemed establishment that values employee growth through career development and incentives. You will play a crucial role in shaping the atmosphere of our Padel club against the stunning backdrop of Camps Bay.