Job Description

Looking for a meaningful way to make a difference in the lives of older adults?

At PacificSource PACE LLC, you will be part of a team that provides compassionate, coordinated care that helps participants live safely, independently, and with dignity. Our approach honors the whole person, and that includes the people who work here. At PACE, you will join colleagues who value respect, connection, and shared purpose. We create space for every team member to contribute their strengths, grow in their role, and feel supported in the important work of caring for our community.

As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to disability, veteran status, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, or any other protected status. We are committed to reflecting the diversity of the communities we serve and creating a workplace where differences are celebrated and everyone can thrive.

The PACE Medical Assistant plays a vital role in supporting the healthcare team by providing clinical and administrative assistance. This position involves direct patient care, assisting with medical procedures, and ensuring smooth operations within the PACE program.

Essential Responsibilities:

• Assist with clinic technical support services, including obtaining vital signs, performing EKGs, collecting lab work, conducting blood draws (if applicable to licensing/training), blood glucose testing, skin testing, immunizations, and other tasks within the scope of practice.
• Collect and record clinical data into electronic health records; assist providers with data entry functions, such as updating health maintenance records.
• Prepare and administer medications as directed by prescribers.
• Perform routine laboratory tests and collect specimens as directed by primary care practitioners.
• Maintain cleanliness and organization of examination rooms and medical equipment.
• Schedule appointments and manage patient records in the electronic health record (EHR).
• Assist with rooming and checking out PACE participants, including scheduling.
• Prepare exam rooms, order and restock clinic supplies, and sterilize/disinfect clinic equipment.
• Provide patient education and support, addressing any questions or concerns.
• Collaborate with the interdisciplinary team to ensure comprehensive care for participants.
• Adhere to all safety and infection control protocols.
• Participate in team meetings, caregiver groups, and special events as needed.
• Maintain accurate and timely documentation of all care provided, changes in condition, and any other pertinent information in participants' health records.
• Provide on-call coverage for direct patient care with other staff as needed.
• Ensure that the medical assistant's education, training, and experience are sufficient to perform services at the appropriate standard of care, as determined by the physician, physician associate (PA), or nurse practitioner.

Supporting Responsibilities:

• Meet department and company performance and attendance expectations.
• Follow privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information.
• Perform other duties as assigned.

SUCCESS PROFILE

Work Experience: A minimum of 1 year of experience working with elderly or frail populations is required.

Education, Certificates, Licenses: A high school diploma or equivalent is required. Completion of a Medical Assistant program is preferred. National Certification as a Medical Assistant (CCMA) is also preferred. CPR and First Aid certification required. Phlebotomy training and/or certification preferred.

Knowledge: Demonstrates excellent communication skills, empathy, and patience. Capable of working both independently and as part of a team. Proficient in performing tasks involving physical activity, such as lifting and transferring participants. Skilled in using Microsoft Office (Word, Excel, PowerPoint) and medical management software. Possesses a working knowledge of accessing community resources and navigating the healthcare system.

Each member of the PACE organization's staff that has direct contact with participants must meet the following conditions:

• Be legally authorized (for example, currently licensed, registered or certified if applicable) to practice in the State in which he or she performs the function or action.
• Only act within the scope of his or her authority to practice.
• Have 1 year of experience working with a frail or elderly population.
• Meet a standardized set of competencies for the specific position description established by the PACE organization before working independently.
• Be medically cleared for communicable diseases before engaging in direct participant contact.

Competencies

• Adaptability
• Building Customer Loyalty
• Building Strategic Work Relationships
• Building Trust
• Continuous Improvement
• Contributing to Team Success
• Planning and Organizing
• Work Standards

Environment: Work inside in general office and clinical settings with ergonomically configured equipment. Travel is required approximately 10% of the time.

Skills:

Compensation Disclaimer

The wage range provided reflects the full range for this position. The maximum amount listed represents the highest possible salary for the role and should not be interpreted as a typical starting wage. Actual compensation will be determined based on factors such as qualifications, experience, education, and internal equity. Please note that the stated range is for informational purposes only and does not constitute a guarantee of any specific salary within that range.

Base Range:

$39,807.95 - $63,692.71

Our Values

We live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business:

• We are committed to doing the right thing.
• We are one team working toward a common goal.
• We are each responsible for customer service.
• We practice open communication at all levels of the company to foster individual, team and company growth.
• We actively participate in efforts to improve our many communities-internally and externally.
• We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community.
• We encourage creativity, innovation, and the pursuit of excellence.

Physical Requirements: Work is performed in a clinic setting with typical healthcare exposures, including contact with bodily fluids, infectious diseases, and cleaning chemicals; PPE is provided and required. The role involves stooping, bending, sitting, standing, and moving between clinical areas for extended periods. May assist participants with mobility, including guiding, supporting, escorting, and occasional transfer assistance using proper body mechanics. Must be able to lift, push, pull, or carry up to 35 pounds occasionally and perform frequent repetitive motions such as typing and operating medical or office equipment. Some positions require occasional travel to PACE sites, participant homes, or external appointments. Must be able to speak clearly, understand verbal instructions, and interact professionally with participants, caregivers, and staff.

Disclaimer: This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.