Job Description

Key Responsibilities Strategic & Operational Leadership

• Deliver firm-wide strategy and business plans through effective leadership of the PA Services function.
• Develop and implement commercial and operational plans to ensure a resilient, future-ready service.
• Ensure consistent, high-quality service delivery aligned to business and client expectations.
• Maintain a strong understanding of practice group priorities, anticipating challenges and proactively responding.
• Continuously innovate and improve PA service delivery models.

People Leadership & Talent Management

• Lead, motivate, coach, and develop a high-performing and cohesive PA team.
• Manage performance robustly in line with HR policies, addressing issues promptly and constructively.
• Oversee recruitment, induction and integration of new starters within the service.
• Own the annual review and feedback process, prioritising talent management, retention, and succession.
• Proactively manage team capacity and workload allocation.

Stakeholder Engagement & Client Service

• Build strong, trusted relationships with key stakeholders across the Firm.
• Promote effective collaboration, networking, and strong internal client relationships.
• Advocate correct utilisation of PA Services and constructively challenge non-compliance.
• Address operational issues swiftly using a solutions-focused, results-driven approach.

Change & Continuous Improvement

• Energetically lead and manage change initiatives within the PA function.
• Drive a culture of continuous improvement through regular team engagement and feedback.
• Own preparation and circulation of management information, performance data, and trend analysis.

Skills & Experience

• Proven experience managing a PA, secretarial, or administrative services function within a professional services environment.
• Strategic and commercially minded leader with the ability to translate strategy into practical delivery.
• Strong people management capability with a coaching-led leadership style.
• Highly resilient with the ability to influence, challenge, and lead change.
• Proactive, autonomous, and confident in driving priorities.
• Strong analytical skills and commitment to continuous improvement.
• Exceptional communication and interpersonal skills (written and verbal).
• Professional, objective, and trusted to handle confidential information.

Why Join Us?

• A high-profile leadership role with significant influence across the Firm.
• Opportunity to shape and modernise PA service delivery.
• Collaborative, people-focused culture with strong emphasis on development.
• Hybrid working model offering flexibility and balance.

At Pinsent Masons we value diversity and inclusion. We are committed to creating a better workplace where all our talent can succeed and feel like they belong. We want to attract, retain and develop people at all levels and encourage applications from all suitably qualified candidates whatever your ethnicity, religion, age, physical or mental disability/long term condition, sexual orientation, gender identity or expression or any other characteristics protected by local law in the jurisdictions in which we operate.​#LI-BOSS