Job Description

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit 2026 Recruiting Flyer - Staff & Mgmt

As a key member of the Information Technology organization, the P2P System Administrator is responsible for the daily

operational support, maintenance, and optimization of ABM’s enterprise Procure-to-Pay (P2P) application ecosystem.

This role focuses heavily on ensuring system stability, enabling process efficiency, and supporting business stakeholders

across Procurement and Accounts Payable.

The primary responsibilities include administration and support of the Supplier Relationship Management (SRM)

module within the enterprise P2P platform (Coupa). This position will oversee activities such as republishing form

updates, configuring and maintaining approval workflows, and monitoring integrations - most notably the connection

with Relish and the successful receipt of supplier data updates from Avetta. The role will also gather, analyze, and

configure new business requirements as they arise for the SRM module.

The P2P System Administrator will also collaborate closely with business teams to ensure that Coupa’s CLMA (Contract

Lifecycle Management) tool is performing as intended and aligned with evolving contract management needs.

Enter the essential functions, duties & responsibilities of position below:

Supplier Relationship Management & CLMA Configuration

· Maintain and update SRM forms, approval chains, and workflow configurations within the P2P platform.

· Validate incoming integration updates from Avetta and other sources to ensure data quality and completeness.

· Manage integrations with external solutions, including Relish, Avetta, and other systems critical to supplier

lifecycle management.

· Primary support for all SRM and CLMA related configuration needs.

Business Requirements, Design & Enhancements

· Lead discussions with Procurement, AP, and other business stakeholders to understand, document, and validate

business requirements.

· Create and update functional design documents, translating business needs into scalable system configurations

and enhancements.

· Evaluate new platform functionality and determine feasibility and configuration approaches to meet evolving

operational needs.

Testing, Training & Go-Live Support · Own and lead end-to-end testing activities within the P2P ecosystem, following established QA strategies and standards. · Develop and document test cases, functional design details, and testing results. · Provide workflow guidance and go-live support as part of system changes, enhancements, and new feature rollouts. · Ensure all changes follow ABM’s formal change control processes, including documentation and approval prior to production deployment. System Upgrades, Maintenance & Compliance · Support periodic system upgrades, patches, and release management activities, including coordination of regression testing specific to the SRM and CLMA modules. · Monitor and manage system maintenance schedules to ensure operational readiness and change-control compliance. Process Optimization & Stakeholder Collaboration · Collaborate closely with Procurement and Accounts Payable teams to ensure P2P systems support operational processes across all supplier onboarding related requirements. · Work with business partners to identify process improvements that enhance user experience and maximize Coupa’s SRM module adoption. · Ensure Coupa’s CLMA module is properly configured, stable, and aligned with contract lifecycle management requirements. Documentation & Knowledge Management · Create and maintain detailed documentation, workflows, and work instructions that support P2P processes and system best practices. · Maintain internal knowledge repositories to ensure consistent and accurate guidance for end users and support teams. P2P System Administration & Support · Provide daily administration, troubleshooting, and end-user support for ABM’s enterprise P2P systems. · Diagnose, troubleshoot, and resolve user-related issues, including responding to and processing ServiceNow incident tickets. · Partners with the P2P systems support teams to investigate and resolve logged issues, escalating to development teams where required.

Relevant business/technical degree (Information Technology Preferred)

· 7+ years of work experience

· 5+ years or more of hands-on experience with the Coupa application (P2P, SIM, CLMA, Invoice Smash modules)

· Solid business acumen regarding P2P applications and defect resolution

· Demonstrated knowledge of a formal system implementation methodology – requirements gathering, design,

build/test and deploy (Agile methodology preferable)

Qualifications – Other Skills, Abilities & Knowledge

Enter required and preferred skills, abilities and knowledge requirements to perform this position below:

· Strong oral and written communication skills

· Highly organized

· Excellent problem solving and decision-making skills

· Ability to multi-task and operate in a dynamic working environment

· Displays positive mindset and collaborates well with stakeholders

· Good presentation skills; to assist with system overviews with new users

· Self-starter and possesses a team first mindset

Qualifications – License(s) & Language(s)

Enter required and preferred licenses and/or language skills required to perform this position below:

· No preferred licenses

· Only language requirement is English

Working Environment and Travel Requirements

Enter a description of the working environment and travel requirements (if any) below:

· No travel requirements for this position

· Operate in a fast-paced work environment that requires managing multiple inquiries and initiatives at the

same time. It is a very strong team friendly and team first mindset. Leverage the experience and expertise of

everyone on the team to address each system inquiry or logged issue.

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.

ABM directs all applicants to apply at www.abm.com/careers ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.
For more information, visit www.abm.com