Job Description

Purpose

• To drive / answer to internal and external stakeholders queries related to P2P process.
• To be responsible for meeting and exceeding Service Level Agreements and customer expectations.

Responsibilities

• Support the implementation of the Help & Support Centre strategy for P2P.
• Prepare and keep process documentation and knowledge base up to date.
• Provide support to the employees and suppliers using official communication channels (mainly but not only through a ticket management system).
• Drive effectively and timely all incoming requests, acting as a first point of contact, according to the predefined SLAs.
• Ensure quality of response, by seeking information and delivering effective answers to employees and suppliers or following up with the relevant SMEs when necessary.
• Contribute to the optimization, standardization & efficiency of processes and systems.

Education

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
• Fluency in English is essential for communicating effectively with internal stakeholders and external parties

Experience

• Candidates should have 1-3 years of experience in accounts payable or customer service, preferably within a corporate environment or accounting firm.
• Effective written and verbal communication skills

Functional Competencies