Job Description

Role: P2P Supervisor|Finance & Accounting BPO

Location: Wroclaw (hybrid)

Lead and shape a P2P operation — with real ownership.

We are looking for an experienced P2P leader to join our Finance & Accounting BPO organization in Wrocław.

In this role, you will take responsibility for end-to-end P2P operations across EMEA and lead a team delivering high-quality services to international stakeholders.

This position is designed for someone who has already worked in complex P2P environments and is comfortable taking ownership of both performance and continuous improvement - not just maintaining existing processes.

What you will be responsible for

Operational leadership

• Leading and developing a P2P team supporting EMEA operations

• Ensuring service delivery in line with SLAs, KPIs, and quality standards

• Managing workload planning, staffing, and team organization

• Creating clarity of expectations and driving consistent team performance

Process improvement & performance

• Monitoring process performance and identifying improvement areas

• Taking action on inefficiencies and recurring issues (not just reporting)

• Supporting initiatives related to standardization and automation

• Ensuring smooth and accurate month-end closing execution

Stakeholder collaboration

• Building strong, trust-based relationships with internal and external stakeholders

• Acting as a reliable partner for the client and business functions

• Supporting transitions, migrations, and process stabilization initiatives

Governance & compliance

• Ensuring alignment with internal policies and regulatory requirements

• Maintaining and improving process documentation and standards

What “success” looks like in this role

• You quickly understand the operational landscape and establish a clear way of working

• You identify areas that require improvement and implement practical, measurable solutions

• Your team knows what is expected and consistently delivers against it

• You bring structure, clarity, and stability to the process over time

What we are looking for

Experience & background

• Proven experience in P2P / Finance operations within SSC, BPO, or a similar environment

• Solid track record in team leadership and performance management

• Experience working with international stakeholders in a dynamic setting

• Strong problem-solving and analytical skills

• Fluent English (additional European languages are an asset)

Mindset

• Ownership-oriented approach and accountability for outcomes

• Ability to translate observations into actions and improvements

• Confidence in navigating complex environments and making decisions

Why would you join us?

DXC is a leading Fortune 500 IT services leader, with $17.7 billion in revenue and over 130,000 colleagues around the world. At DXC, we harness innovation to help planes fly, financial markets function and businesses move at the speed of digital commerce. We serve much of the Fortune 500 and have an over 60-year track record of delivering and modernizing the world’s most mission-critical IT systems. DXC’s “people-first” strategy is core to our company, and our colleagues are our greatest asset. DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship.

Additionally, we offer:

• stable employment in an international company

• modern and conveniently located in Wroclaw, Warsaw, Cracow or Gdansk

• substantial medical insurance package provided in cooperation with the biggest medical services provider in Poland

• life insurance package

• Multisport Card

• advancement opportunities within the organization (a variety of interesting projects with the arrey of technologies and tools)

• unlimited acces to DXC University with courses form a bunch of external partners for the best learner's experience (e.g. Udemy)

• access to GoFluent - platform for foreign languages learning

• DXC Partner courses and certifications (Microsoft, SAP, ServiceNow, AWS, Google, Dell Techologies, IBM, Microfocus, Salesforce, Red Hat, Vmware, Workday)

• Employee Referral Program - financial bonus for the referrer for successful candidate recommendation

• opportunity to join the numerous charity and ecology-related events organized by our CSR Team (Corporate Social Responsibility)

• Dixi Cool activities: trips, sports and wellness events, discounts for cultural events

• Employee Recognition Program with points assigned by colleagues for the recognized employees (exchangable for prizes)

• Employee Assistance Program (providing 24/7 support for employees and their families in difficult life situations)

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At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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