Job Description

Owner Success Specialist

Location: Barcelona, Spain

About GuestReady

GuestReady is a leading global short-term rental management and hospitality company. We provide outstanding services to property owners and unforgettable stays to guests. Operating across the United Kingdom, France, Portugal, Spain and the United Arab Emirates, we are growing fast.

Founded in 2016, GuestReady has delivered over 3.3 million guest nights, generated more than $170M in Gross Booking Value, and manages a portfolio valued at $1B+. Our mission is to revolutionise the short-term rental industry through innovative technology and a strong commitment to hospitality.

We support landlords end-to-end: from listing creation across multiple platforms to guest communications, housekeeping, key exchange and price optimisation. Our teams handle every aspect of the rental experience, giving owners peace of mind while maximising their returns.

Team Mission

As we continue to expand across Spain, we are looking for a motivated and customer-centric Owner Success Specialist to join our Barcelona office.

In this role, you will be responsible for ensuring an outstanding experience for our property owners, acting as the main point of contact between owners and internal teams. You will proactively manage owner relationships, oversee property-related requests, coordinate operational improvements, and ensure owners receive timely communication and support.

This role is ideal for someone who is highly organised, solution-oriented, and enjoys building long-term relationships while managing multiple priorities in a fast-paced environment.

Key Responsibilities

• Manage the assignment and follow-up of owner-related resolutions on a weekly basis.

• Monitor property pricing and manually adjust availability gaps when required.

• Manage Property Check tickets raised by Operations, including preparing improvement reports, obtaining quotations, and securing owner approvals.

• Coordinate owner communications related to preventive air conditioning maintenance, pest control campaigns, and seasonal property care initiatives.

• Handle Pending Removal cases by gathering evidence and coordinating with OTAs to reactivate suspended listings.

• Support legal and administrative processes, including contract collection, guest contract retrieval, and documentation requests.

• Follow up on urgent maintenance issues and coordinate quotations and approvals with property owners.

• Manage MU properties through direct communication channels such as phone calls and WhatsApp.

• Coordinate property removals and offboarding processes.

• Manage owner-related refund cases involving guest compensations.

• Prepare and present property improvement proposals, including performance recommendations, investment opportunities, and budget estimates aimed at maximising rental returns.

• Act as a liaison between owners and Operations, ensuring operational questions and requests are followed through effectively.

• Provide support to the Onboarding team during periods of absence or increased workload.

Requirements

• 3+ years of experience in Customer Success, Account Management, Client Services, Hospitality, Property Management, or a similar role.

• Experience working with property owners, hospitality operations, or the short-term rental industry is highly desirable.

• Strong organisational skills with the ability to manage multiple priorities simultaneously.

• Excellent communication and relationship-building skills.

• Strong problem-solving abilities and a proactive mindset.

• Fluent in Spanish and English, both written and spoken.

• Comfortable working with international and partially remote teams.

• Ability to manage sensitive situations with professionalism and empathy.

What We Offer

• Competitive gross annual salary: €24,000 – €28,000, depending on experience.

• Private health insurance.

• Meal allowance.

• Hybrid work model: 2–3 days per week in the office.

• The opportunity to join a fast-growing international company and make a tangible impact on the business.

• A chance to work alongside a diverse, multicultural, and highly collaborative team across multiple countries.

• A dynamic and entrepreneurial environment that encourages initiative, ownership, and innovation

• Exposure to a wide range of projects and responsibilities, offering excellent opportunities for professional growth and career development at GuestReady.

• A culture built on transparency, collaboration, and continuous improvement, where your ideas and contributions are valued.

If you're passionate about customer success, hospitality, and property management, and want to grow with us in Barcelona, we'd love to hear from you.