About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Experience the luxury of living and working in one of the Southwest’s most desirable destinations. Scottsdale blends refined living with world-class golf, dining, shopping, wellness, and arts. Minutes from Old Town, Phoenix, and Sky Harbor, it offers easy access locally and globally. Weekends lend themselves easy escapes, whether a day trip to Sedona’s red rocks, a visit to the Grand Canyon, or exploring Arizona’s diverse desert and mountain landscapes. Build a career as dynamic as the place you call home, enjoying a lifestyle defined by excellence, balance, and meaningful connection.
About the Role
At Four Seasons Residence Club, our Owner Services team plays a vital role in delivering the brand’s renowned personalized service, that reflects our commitment to luxury and excellence. The Owner Services Agent serves as a trusted point of contact for our owners and guests, who anticipates needs, personalizes every interaction, and ensures a seamless and memorable experience from the moment travel plans begin.
What You Will Do
Serve as a primary point of contact for Residence Club owners and guests, delivering prompt, personalized, and attentive service
Coordinate and book a variety of reservations including Owner stays, Rentals, and Exchange reservations with accuracy and attention to detail
Manage owner time, including use privileges such as split weeks, double usage, and external exchange opportunities
Proactively identify owner preferences and anticipate needs, ensuring all special requests and personal touches are arranged prior to arrival
Partner closely with Concierge and other departments to arrange transportation, dining, activities, and other guest experiences
Maintain detailed and accurate guest profiles, ensuring all preferences and special requests are documented and communicated effectively
Provide clear, knowledgeable guidance on Four Seasons Residence Club ownership programs, policies, and procedures
Deliver consistent follow-through on all requests, ensuring a seamless and elevated guest and owner experience
Build strong relationships with owners through professionalism, warmth, and a genuine commitment to service excellence
What You Bring
Minimum of one year experience in a hospitality, luxury service, or a related role (Four Seasons experience preferred)
Strong communication skills with the ability to read, write, and speak English clearly and professionally
Proficiency with computers and phone systems; experience with Opera (PMS) or similar systems is preferred
Exceptional organizational skills with strong attention to detail and the ability to multitask
A natural ability to connect with people and build trust through genuine, relationship-driven service
What We Offer
Competitive salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Employee Meals
Access to employee recognition programs and a collaborative team environment
Schedule & Hours
Full-time position
Must be available to work Monday-Friday 7:45AM-4:30PM
This is an on-site position and does not offer remote
Candidates must have valid work authorization for the U.S.
Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.
Don’t miss this opportunity to be part of our award-winning team, while developing your career with the world’s leading luxury hotel company! We look forward to receiving your application!
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Four Seasons Hotels and Resorts opened its first hotel in 1961, and since that time has been dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. Currently operating more than 130 hotels and resorts, and more than 55 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.
To learn more about our career opportunities, visit fourseasons.com/careers.
For more information and reservations, visit fourseasons.com.
For the latest news, visit press.fourseasons.com.
