Job Description

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Go Where Opportunity Is Everywhere.

TheOwner Resolutions Specialistwillinitiateoutbound calls to customers as well as require quick and efficient response to customer calls, ensuring customer satisfaction and problem resolution for Wyndham Vacation Resorts, Club Wyndham,Worldmarkby Wyndham, Fixed Week, and Shell products. Common transactions include but are not limited to auto pay enrollment, correcting account information, accepting payment for owners, and answering questions based on theownersbilling and payment schedule. These transactions are expected to be executed in a manner that displays the highest and most consistent levels of professional service.

How You'll Shine

• s of reconciliation for the Auto Pay Program and new loan research

• Analyze and recommend solutions tomore efficiently handle daily work

• Maintainappropriate servicelevels and turnaround time

• Manage largevolumeof inbound and outbound calls for the loan and dues accounts within the portfolio.

• Accurately assess,identify, and respond to owner inquires ina timelyand effective manner to prevent further issues while building relationships through interactive communication to achieve owner satisfaction.

• Evaluate customer accountsutilizingthe proper tools and methods todeterminetheappropriateand necessary actions.

• Provideappropriate solutionsand alternatives within the time limit; Follow up to ensure resolution,submitneeded adjustment forms, and ensure proper documentation of transaction is notated.

• Collaborate with other departments to ensure owners receivetimelyand effective service to their account

What You'll Bring

• Reliability and commitment

• A Can-Do attitude

Education

High School Diploma or equivalent (G.E.D)

Knowledge and skills

• Demonstrateproficiencyin Wyndham product knowledge

• Excellent problem-solving, and decision-making abilities

• Detail-Oriented

• Ability to work in a continually changing environment

• Ability to work in a remote environment, with no distractions

• Excellent communication skills

• Strong interpersonal skills

• Ability to interact with multiple levels of the organization

• Strong work ethic withhighlevel of integrity and ethics.

• Collaborative and relational work style with proven success in a team environment

• Ability to work within a structured schedule and a variety of shifts, which may include holidays, evenings, mornings, and/or weekends as pre-determined by businessneed

• Ability to use basic math skills including addition, subtraction,multiplicationand division, along with intermediate data entry/typing skills in an office or service center environment

• Ability to use active listening skills to better understand the owner’s needs; ability to empathize with others' needs and respond sensitively; ability to use good judgment to respond to objectives successfully.

• In some limited instances,proficiencyin Japanese, Portuguese, Spanish or other language is preferred.

Technical Skills

• Working knowledge of Microsoft Office (Word, Excel, Access, PowerPoint, Publisher)

• Math Aptitude

Job experience

• One year of customer service experience preferably in a call center environment

• Financial experience a plus

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.