Job Description

As part of the Owner Relations Team, you are the on-mountain contact for all Big White Central Reservations property owners and stake-holders; you interact with and assist owners from all around the world. Whether it be supporting prospective buyers, counselling current owners on how to increase their revenue, or assisting on-mountain owners with their needs, we help owners with all aspects of owning and renting a property at Big White. We are looking for someone who can provide Big White owners with friendly, efficient and professional customer service while working in this fast-paced environment.

Ideal Candidate:

• Post-secondary education, Hospitality Operations, or Administration experience is a strong asset.
• Excellent communication, organizational and time-management skills.
• Must be able to work independently as well as part of a team, and remain fluid in terms of priorities.
• 100% guest service
• Energetic and upbeat personality, contributing to the positive work
• Strong computer skills; in particular, Microsoft Office skills.
• Available to work weekends and holidays.

Responsibilities of this position include, but are not limited to:

• Answer and direct a high volume of incoming calls and emails in a professional, consistent, and time-sensitive manner.
• Communicate effectively and positively with owners and maintain an organized system for tracking and storing owner data.
• Understand the Rental Management Agreement(s) and ensure accurate information is provided to all clients with respect to all products and services.
• Troubleshoot all owner issues/problems and assist in the handling of owner complaints with genuine care to attention and detail
• Ensure all unit rental information is up to date.
• Liaise with other Big White departments when necessary to ensure owner requests and/or concerns are
• Conduct Unit Inspections for current and prospective Central Reservations rental units following all correct
• Co-ordinate with maintenance and housekeeping to confirm all necessary repairs and upgrades and unit inventories are met, ensuring this is done in a timely manner.
• Develop a good working relationship with Realtors, ensuring they are provided with accurate information about our rental programs.
• Have knowledge of Strata involvement and rules in the buildings where we provide
• Follow all Health & Safety protocols and
• Any other requests, as made by an Owner Relations Manager

Job Specifications

• Must have full-privileged BC driving license (no L’s, N’s or P’s) or be willing to obtain one with our guidance
• Must have had a driving license for 3 years with a clean driving record
• Full-time - working up to 40 hours per week
• Must be available to work a variety of shifts, including weekends and holidays during the winter operating season
• Winter staff accommodation may be available for approved applicants
• Must be legally entitled to work in Canada
• $24.00 per hour