Job Description

Owner Experience Supervisor 🚀

We’re looking for an Owner Experience Supervisor to join GuestReady and elevate the way we support our property owners — one of our most important partners.

In this role, you’ll lead a team of Owner Experience Agents across multiple markets and communication channels, ensuring we consistently deliver fast, high-quality, and seamless support. This is a hybrid position based in our Porto office

What You’ll Do

• Lead a high-performing team 👥

• Coach, support, and develop a team of Owner Experience Agents

• Set clear expectations and monitor key performance metrics such as CSAT, NPS, speed, and quality

• Deliver seamless owner support 💬

• Ensure property owners receive fast, professional, and clear support across email, phone, chat, and CRM platforms

• Maintain a hospitality-first mindset in every interaction

• Manage complex cases 🧠

• Take ownership of escalated or high-impact issues

• Improve processes at scale 🔧

• Go beyond solving individual tickets by identifying underlying issues

• Raise quality standards ⭐

• Partner closely with Operations, Finance, and Owner Success teams

What We’re Looking For

Languages 🌍

• Fluent English and Portuguese

• Spanish is a plus

Experience

• Background in customer service, hospitality, or other client-facing roles

• Previous team leadership or supervisory experience

Leadership

• Strong ability to motivate teams, structure processes, and drive performance

• Tech Skills

• Comfortable using CRM systems and digital tools

• Flexibility : Availability to work shifts, including evenings, weekends, and holidays when needed

Mindset 💡

• Calm under pressure

• Hands-on and solutions-oriented

• Proactive, adaptable, and passionate about delivering exceptional service
  

• If you're ready to take the next step in your career and be part of a global hospitality success story, we’d love to hear from you.

👉 Apply now and join GuestReady in Porto!