Job Description

Role : Advisor I Customer Service.
 NOTE : ONLY JAPANESE NATIVES with English

For Japanese Natives present in any country- VISA AND WORK PERMIT WILL BE PROVIDED + 7 days initial stay
All Documents should be clear of the candidate to get VISA and WORK PERMIT

Job Profile Summary

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the
 Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Working Location : Cyberjaya, Selangor, Malaysia.
 Working Hours : 24*7 (9 Hours Including one hour Break)
Working Days : Monday to Sunday (5 days in week with rotational Week off!!)
Qualification : High school with Minimum 8 Years of work experience.
 OR
  FRESHER - With 0 experience are welcome too


Diploma/Graduate with six months of relevant experience in customer service is mandatory.
 English proficiency : English (B2 and above). Candidate must be excellent in Reading Writing and Speaking.
Language Requirement : Japanese (Only Native) , Mandarin with GSK 5 or 6 from Vietnam, China, Or Thailand.
(Candidate must be excellent in Reading Writing and Speaking).
Industry : Travel/Hospitality.

• 
   Essential Functions/Core Responsibilities
  Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs)
  Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide
  resolution to the customer
  Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
  Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  Maintain basic knowledge of client products and/or services
  Prepare complete and accurate work including appropriately notating accounts as required
  Participate in activities designed to improve customer satisfaction and business performance
  Offer additional products and/or services
  Track, document and retrieve information in call tracking database
  Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

• Candidate Profile
   High school diploma with three to six months of relevant experience preferred
  Courteous with strong customer service orientation
  Strong computer navigation skills, Keyboarding Skills, internet surfing and PC Knowledge.
  Ability to effectively communicate, both written and verbally as a bilingual speaker for first language of support as well as
  English (B2). (With basic understanding to industry related terminologies).
  Dependable with strong attention to detail
  Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
  Tolerance for repetitive work in a fast-paced, high production work environment
  Ability to work as a team member, as well as independently
  Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
  Ability to rotate shifts, as needed
  Based on location and/or program, additional experience/skills may be required